https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-any-device-to-my-My-EE-account/m-p/1282985#M45493 <P>I have an EE SIM card and a pre-existing my EE account. I called EE to activate the SIM card, and they said they had linked it to my My EE account - but whenever I log in my only possible option is to 'link a device'. Whenever I try this, and then select that I would like to link a SIM to my account, the process fails. I've tried on both mobile and on two different computers. I've also tried just setting up a new My EE account and I run into the exact same problem. Does anyone have any experience with this issue?</P> Thu, 10 Aug 2023 17:27:12 GMT ctilley 2023-08-10T17:27:12Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-any-device-to-my-My-EE-account/m-p/1282985#M45493 <P>I have an EE SIM card and a pre-existing my EE account. I called EE to activate the SIM card, and they said they had linked it to my My EE account - but whenever I log in my only possible option is to 'link a device'. Whenever I try this, and then select that I would like to link a SIM to my account, the process fails. I've tried on both mobile and on two different computers. I've also tried just setting up a new My EE account and I run into the exact same problem. Does anyone have any experience with this issue?</P> Thu, 10 Aug 2023 17:27:12 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-any-device-to-my-My-EE-account/m-p/1282985#M45493 ctilley 2023-08-10T17:27:12Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-any-device-to-my-My-EE-account/m-p/1282991#M45495 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2978125">@ctilley</a>&nbsp; Have you rejoined EE with this new SIM card ? &nbsp;&nbsp;</P> Thu, 10 Aug 2023 17:57:33 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-link-any-device-to-my-My-EE-account/m-p/1282991#M45495 Chris_B 2023-08-10T17:57:33Z