topic Re: Account not visible in EE app and website

Account not visible

Wleb — Thu, 10 Aug 2023 05:44:40 GMT

When I log on to my EE via the app or online nothing about my account is visible.
All I can see is my profile. Any Iseas why or how I can access my account?

Re: Account not visible

Katie_B — Thu, 10 Aug 2023 07:19:21 GMT

Good morning @Wleb.

Have you recently joined EE?

Have you had access before?

Speak soon,

Katie

Re: Account not visible

Wleb — Thu, 10 Aug 2023 17:54:42 GMT

Yes I’ve had access when I was on payg but now I’ve. Hanged to a contract I cannot see any details except my profile info. No account or billing or contract or usage details.

Re: Account not visible

Katie_B — Fri, 11 Aug 2023 06:53:52 GMT

Thanks for confirming @Wleb.

I'd recommend giving us a call so our customer care team can ensure your new pay monthly My EE is set up correctly.

Katie

Re: Account not visible

Wleb — Fri, 11 Aug 2023 15:15:49 GMT

It’s all suddenly appeared now so all good!

Re: Account not visible

James_B — Fri, 11 Aug 2023 15:58:52 GMT

Thanks for letting us know @Wleb 🙂

James