topic My EE app suddenly tells me I am no longer the account holder. Anyone any idea? in EE app and website

My EE app suddenly tells me I am no longer the account holder. Anyone any idea?

grumblyfrown — Thu, 10 Aug 2023 08:24:35 GMT

Just back from hols. Can't login to my account. When I get a password and pin reset the app is now telling me I am not the account holder 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Anyone experience this before?

Re: My EE app suddenly tells me I am no longer the account holder. Anyone any idea?

Northerner — Thu, 10 Aug 2023 08:28:07 GMT

Hi @grumblyfrown

You set the account up wrong initially. You need to log into your online account then go to Account Settings - manage number and change your access from user to bill payer.

If you cannot do this then you need to speak to EE CS on 150.

Thanks

Re: My EE app suddenly tells me I am no longer the account holder. Anyone any idea?

grumblyfrown — Thu, 10 Aug 2023 08:39:57 GMT

Thank you so much! You just made my day :-)!!