topic Re: My app slow in EE app and website

My app slow

algulaidi — Tue, 08 Aug 2023 06:18:06 GMT

Re: My app slow

Katie_B — Tue, 08 Aug 2023 08:26:43 GMT

Good morning @algulaidi.

Welcome to the EE Community.

Do you have the latest version of the app?

Does the app run slow on both data and WiFi?

Katie

Re: My app slow

algulaidi — Thu, 10 Aug 2023 06:52:33 GMT

Yes I have the latest version

Re: My app slow

algulaidi — Thu, 10 Aug 2023 06:59:49 GMT

There is nothing no solution nothing I can't do anything I can't view my bills or share data or look around for new products

Re: My app slow

Leanne_T — Thu, 10 Aug 2023 07:15:58 GMT

Hi @algulaidi

Can you access your My EE account online through a web browser?

Could you try deleting the app and reinstalling this from your play/app store?

Leanne 🙂

Re: My app slow

algulaidi — Thu, 10 Aug 2023 07:24:57 GMT

I did reinstalling it's same

Re: My app slow

Leanne_T — Thu, 10 Aug 2023 07:47:16 GMT

Hi @algulaidi

Have you tried logging in through a web browser?

Which device are you using?

Also, what version of the app are you using?

Leanne.

Re: My app slow

algulaidi — Thu, 10 Aug 2023 08:19:43 GMT

Yes I can log through the EE website

I Samsung 2 devices the 2 devices same

Version 5.18.1

Re: My app slow

Leanne_T — Thu, 10 Aug 2023 08:23:52 GMT

Hi @algulaidi

Could you delete the app again and search for the My EE app in your play store and follow the set up again, does the app show your details after doing this?

Leanne 🙂

Re: My app slow

algulaidi — Thu, 10 Aug 2023 09:19:03 GMT

I have deleted the app and reinstal again and I did the setup as you said its still same issue too slow and not opening my page see the pictures please

Re: My app slow

Leanne_T — Thu, 10 Aug 2023 09:23:15 GMT

Hi @algulaidi

Thanks for trying, in this case please call us on 150 and our tech team will get this looked into in more detail for you.

Leanne.