topic Re: App after update in EE app and website

App after update

Cath222 — Mon, 07 Aug 2023 21:06:50 GMT

Can't sign in on my ee app nor website after updating the app. Cleared cache and uninstalled and reinstalled the app but nothing. Phoned ee and they don't know why either

Re: App after update

Cath222 — Mon, 07 Aug 2023 21:04:26 GMT

Mine isn't working either now I've updated it. Been on phone today to them but no help.

Re: App after update

Katie_B — Tue, 08 Aug 2023 07:02:54 GMT

Hello @Cath222.

Welcome to the community.

Do you see an error when trying to log in?

What happens when you try using the app?

Katie

Re: App after update

Chris_B — Tue, 08 Aug 2023 07:12:34 GMT

@Cath222 if you cannot sign into your online EE account, then you need to call customer services and request an account reset.