topic Re: Link my number to accoun in EE app and website

Link my number to accoun

Beth446 — Fri, 04 Aug 2023 21:52:31 GMT

Trying to link my number to ee app , transferred my number from 02 to EE it’s all set up and transferred but after requesting code to link my number the text with the code is not coming through

Re: Link my number to accoun

Christopher_G — Sat, 05 Aug 2023 07:26:56 GMT

Hi @Beth446

Welcome to the community.

I'm sorry to hear that. Could you give it a try this morning again to see if it comes through?

Chris

Re: Link my number to accoun

Beth446 — Sat, 05 Aug 2023 07:30:53 GMT

I have tried again this morning and still nothing is coming through

Re: Link my number to accoun

Christopher_G — Sat, 05 Aug 2023 08:20:07 GMT

OK, thanks for trying, @Beth446

I recommend speaking to our Mobile Care team so they can try and get you set up from our side.

Chris

Re: Link my number to accoun

bristolian — Sat, 05 Aug 2023 10:40:18 GMT

Are you receiving text messages from other senders?