topic Re: email contact in EE app and website

email contact

Noonypoon — Tue, 17 Jan 2023 19:16:25 GMT

Hi. Does anyone have an email address for EE? I want to chat with an agent online. Thanks

Re: email contact

Chris_B — Tue, 17 Jan 2023 19:32:40 GMT

@Noonypoon There isn’t an email address you can use as emails are to slow to deal with customer issues, there is live chat though if you login to your online account, you have to be a contact costumer in order to live chat. You’ll have to wait for a live chat window to Pop-up as these customers service agents also take phone calls.

Re: email contact

Kevindye1981 — Wed, 05 Apr 2023 20:41:57 GMT

This is ridiculous. I have had an ongoing complaint for two months which is about to result in me litigating against EE because dealing with people over the phone and live chat has resulted in me getting nowhere. I need a point of contact to sort my issue out. They have confirmed to me over the phone that I am due a significant amount of money via a refund but I still get letters saying I owe them money! And nobody will take ownership of the issue. If I had an individual’s email address, this would be sorted but the fact that they don’t accept communication via email (despite the fact that they are willing to send me automated emails outside of their office hours) has resulted in this complaint which will ultimately be escalated to the telecommunications ombudsman. They are a disgraceful company to deal with and it is not in their customers interests to dictate how their customers communicate with them.

Re: email contact

James_B — Thu, 06 Apr 2023 06:49:34 GMT

Hi @Kevindye1981,

Welcome to the EE Community. 🙂

Has your issue been escalated to our complaints team or have you just been discussing the issue with our Customer Care Team?

If it hasn't you can raise a complaint online at Make a complaint (ee.co.uk).

Hope this helps.

James

Re: email contact

Kevindye1981 — Thu, 06 Apr 2023 07:06:00 GMT

Thanks for your reply. I am aware of the complaints process. Irrespective of whether I have logged a complaint, if you take a step back, I suppose the bigger discussion point is that if EE dealt with their customers via email, I wouldn’t have to be having this conversation on a public forum which is what this thread is about. Also, the email I received from EE, who it seems are happy to contact me by email and unwilling to receive an email in reply, was outside of your office hours and therefore cannot be responded to via phone or web chat until the following day, resulting in a stressful night for me!

Re: email contact

James_B — Thu, 06 Apr 2023 07:16:03 GMT

Hi @Kevindye1981,

Our complaints team can provide you with their email address once they have picked up your complaint.

If you aren't in direct contact with a member of our complaints team, please fill out the form in Make a complaint (ee.co.uk) so a member of the team can get in touch with you.

Thanks

James

Re: email contact

Kaiyamatondo28 — Fri, 04 Aug 2023 10:15:59 GMT

Hi I’m at Drc congo but my phone isn’t working I can’t even receive a text pls I really need help

Re: email contact

Leanne_T — Fri, 04 Aug 2023 10:39:14 GMT

Hi @Kaiyamatondo28

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne.

Re: email contact

Abhi124 — Fri, 15 Dec 2023 20:57:12 GMT

Hi sir my name is Aditya Rana I have contract with ee as I took phone and one tab recently I want you to hold it for sometime because I’m out of country to celebrate Christmas with my family

Re: email contact

Christopher_G — Sat, 16 Dec 2023 08:09:18 GMT

Hi @Abhi124

Welcome to the community.

Are they being delivered to your home address or your local EE Store?
Chris

Re: email contact

suziette — Tue, 02 Apr 2024 18:08:06 GMT

I have a similar issue with EE just like @Kevindye1981

I got a Samsung from EE with a family and friends discount and I was told the discount will start at the next billing but I have been made to pay the full amount even after several complaints. I am still yet to get this resolved after 10 months and get my refund. I am really bitter about this experience.

Re: email contact

Christopher_G — Wed, 03 Apr 2024 06:58:09 GMT

Hi @suziette

Welcome to the community.

Does your Friend/Family member still work for us? Did our Mobile Care team explain what the problem is?

Chris

Re: email contact

Miroslava5 — Mon, 27 May 2024 10:38:23 GMT

Hello, I ordered a phone a while ago, I have a contract with you, I pay regularly, but I did not understand the person on the phone, what did he say, will the phone be delivered to me

Re: email contact

Leanne_T — Mon, 27 May 2024 14:45:31 GMT

Hi @Miroslava5

Thanks for coming here 🙂

How long ago did you place the order?

Did you upgrade or order another contract on your account?

Leanne.

Re: email contact

EMAMGW — Tue, 22 Oct 2024 22:18:43 GMT

MAKE A COMPLAINT DOES NOT WORK. Clicking on link simply goes to BLOCKED!!

Re: email contact

Chris_S — Wed, 23 Oct 2024 08:50:24 GMT

Hi @EMAMGW I'm sorry to hear that you're having issues making a complaint on line,

We have various methods that you can use to make a complaint, you can call us and log a complaint with a guide, you can use our web form or you can write a letter of complaint into us.

We have all the ways to make a complaint on this link: Make a complaint

Chris S

Re: email contact

EMAMGW — Wed, 23 Oct 2024 09:00:11 GMT

Good morning Chris

I have tried the Make A Complaint option but once completed and I submit it goes to a page that says BLOCKED and nothing else. I cannot call to speak to anyone as I cannot get a signal and when I do get a signal it does not last long and the call cuts off.

Re: email contact

Chris_S — Wed, 23 Oct 2024 09:17:10 GMT

Thanks for letting me know @EMAMGW

Can you try clicking this link please Complaint form

That form works for me, so fingers crossed it will work for you.

Chris S

Re: email contact

Jacly — Mon, 28 Oct 2024 04:14:50 GMT

Would you please chat on line

Re: email contact

Chris_S — Mon, 28 Oct 2024 08:13:15 GMT

Hi @Jacly We offer live chat options through your My EE account.

Either log in though your My EE app, or through this link My EE and a guide can assist you.

Chris S