topic Re: New to EE in EE app and website

New to EE

WDof3 — Thu, 03 Aug 2023 11:29:12 GMT

So just joined EE - paym, with 3 sim deal for the family. Account holder has set up their account, when the 2nd and 3rd users run setup and try to use app or web login, keeps stating:-

no plan

link account

when you try to link account, states account is already linked!

unable to check plan, data usage, only allows profile view of name and number😡

Any help, or ideas what to do to resolve this! Not the greatest of starts😫

Re: New to EE

Leanne_T — Thu, 03 Aug 2023 13:36:35 GMT

Hi @WDof3

Thanks for coming here.

Are they selecting to be users or bill payers when setting up My EE?

Leanne.

Re: New to EE

WDof3 — Thu, 03 Aug 2023 13:42:20 GMT

Yes, when you select user, it still asks to add your plan, but then says there is a problem as the account is linked to another account

Re: New to EE

Leanne_T — Thu, 03 Aug 2023 13:45:52 GMT

Thanks @WDof3

In this case, please give us a call on 150 and the team will help you get the My EE accounts set up 🙂

Leanne.

Re: New to EE

WDof3 — Fri, 04 Aug 2023 09:23:47 GMT

Thank Leanne_T, I have done that, spent an hour yesterday on the phone to EE, only to find out that the EE SYSTEM and customer App , is currently unable to process new customers, the system cannot take new number so, no fix! Going to have to suffer until the update is rolled out, 🙈. Thanks for your help and direction 👍🏼