topic Re: I can’t access to my ee in EE app and website

I can’t access to my ee

Ramin1 — Mon, 31 Jul 2023 02:27:20 GMT

Re: I can’t access to my ee

Leanne_T — Mon, 31 Jul 2023 07:22:40 GMT

Hi @Ramin1

Thanks for coming here.

What happens when you log into your My EE account?

Leanne.

Re: I can’t access to my ee

Ramin1 — Mon, 31 Jul 2023 12:06:42 GMT

Hiya When i want to log in i can get to my account but i cant see any information any action i want to select i will see its saying something is wrong try later onFor example i cant see my bill or anything else and its saying its look like im not account holder

Re: I can’t access to my ee

Leanne_T — Mon, 31 Jul 2023 12:26:40 GMT

Hi @Ramin1

Do you get the same message if you log into the app and My EE account online?

Leanne.

Re: I can’t access to my ee

Ramin1 — Tue, 01 Aug 2023 15:38:42 GMT

Yes i do

Re: I can’t access to my ee

James_B — Tue, 01 Aug 2023 15:59:31 GMT

Hi @Ramin1,

It sounds like you have registered as the user of the phone, rather than the bill payer.

To change this, please log in to My EE online and select Plans and subscriptions > Manage numbers.

Hope this helps. 🙂

James

Re: I can’t access to my ee

Ramin1 — Thu, 03 Aug 2023 11:36:43 GMT

I still cant access to any thingIts saying sorry some thing is wrong try it later

Re: I can’t access to my ee

Leanne_T — Thu, 03 Aug 2023 12:13:19 GMT

Hi @Ramin1

Do you get this message as soon as you log in or when you access a certain part of My EE?

Leanne 🙂

Re: I can’t access to my ee

Ramin1 — Fri, 04 Aug 2023 03:08:56 GMT

Both of them

Re: I can’t access to my ee

Katie_B — Fri, 04 Aug 2023 06:46:27 GMT

Thanks for confirming @Ramin1.

I would recommend speaking with our technical care team who can look into your account further.

Katie

Re: I can’t access to my ee

Ramin1 — Fri, 04 Aug 2023 10:07:56 GMT

Thank you