topic Re: Cant log out in EE app and website

Cant log out

SG13192 — Tue, 25 Jul 2023 11:24:28 GMT

What is going on with EEs website. Yet again changes have been made which is making impossible to navigate to simply get the monthly business invoice. Also unable to see the log out function so that i can change businesses to print their invoice. Hate it. Sort it out.

Re: Cant log out

XRaySpeX — Tue, 25 Jul 2023 11:30:55 GMT

Log Out will be under your profile 'P' @ top R.

Re: Cant log out

TJR135 — Thu, 03 Aug 2023 09:22:01 GMT

I also am unable to Logout. If I go to the top right for My Profile, no Logout option is given there (simply the word "Profile" appears when I hover the mouse over my Profile initial letter); and if I click to go into my profile, it says "Loading" for about 45 seconds, and then it gives up and says,

We’re having trouble displaying your profile details

It’s our fault, not yours. Please reload the page or try again later.

So, XRaySpeX, sorry, your suggestion has not helped.

Speaking as an experienced programmer, this is not at all satisfactory.

Security should be regarded seriously, and NOT being able to properly Logout from my EE account is quite simply not acceptable.

Re: Cant log out

Leanne_T — Thu, 03 Aug 2023 09:34:40 GMT

Hi @TJR135

Are you able to try on another browser?

Does the same happen?

How long ago did you register for a My EE account?

Leanne.

Re: Cant log out

TJR135 — Thu, 03 Aug 2023 09:43:40 GMT

Hi Leanne.

Thanks for the suggestion - works ok with Edge (and therefore able to go to Profile, and then use the Logout button at the bottom). Does not work in Firefox (latest version).

Re: Cant log out

Leanne_T — Thu, 03 Aug 2023 10:17:47 GMT

Hi @TJR135

Please report this to our mobile care team on 150 and they will get this looked into for you.

Leanne.

Re: Cant log out

tonycox35 — Tue, 08 Aug 2023 14:52:45 GMT

I eventually found LOGOUT right at the bottom of my Profile. Had to scroll down to find it. What a stupid place to put it. It should be on a local menu under the profile symbol, or why no in its own button always visible and always in the same place?

This is a frequently-used and potentially security-sensitive function that should be easy to use.

Plus, the new site is terribly slow.

Re: Cant log out

glyn6 — Tue, 22 Aug 2023 09:41:34 GMT

I agree - just went into account and could not find log out. Should be clearer - like it was!!!

Re: Cant log out

ChrisDunkerley — Mon, 28 Aug 2023 17:48:37 GMT

I agree absolutely, Log out button should be prominent and always visible, and the website is slow,not much of an advertisement for a fast broadband company.

Re: Cant log out

jwinder — Wed, 13 Sep 2023 10:11:05 GMT

Many thanks XRay

Re: Cant log out

Senex — Sun, 09 Jun 2024 10:17:49 GMT

Some of the responses are not clear.

My experience, using Firefox is: -

Click on profile icon

Profile opens

Scroll down to bottom of profile info where there is a 'Log out' icon.

Re: Cant log out

ilkleyalan — Mon, 10 Jun 2024 14:48:01 GMT

I also have this problem. Poor service. Can't wait to close account

Re: Cant log out

SMHUSSAIN9 — Thu, 07 Nov 2024 12:03:29 GMT

Yes, as stated in an earlier response the Logout button is at the BOTTOM of the Profile section. This is a daft place to put such a button. Why not put a clear 'Log Out' button next to the Profile? For a supposed tech company this is really poor and badly thought out.

Re: Cant log out

maxical — Sat, 01 Mar 2025 14:23:34 GMT

Terrible web site. Logout is right at the bottom of your profile page. Scroll down as far as you can go then there is just the word Logout.

EE website is dreadful.