topic Re: How to clear app cache on Android phones in EE app and website

How to clear app cache on Android phones

Alex_M — Mon, 26 Jun 2023 08:08:38 GMT

If the My EE app is not working for you then clearing the app's cache/data might help.

Open Settings and select Apps.
Tap on the app you want to clear app data for and select Storage.
Tap Clear data and Clear cache.
Open the My EE app and log in.

If you are still experiencing issues, try reinstalling the My EE app.

You can text APP to 150 to re-download the latest version of the app or click the buttons below.

Re: How to clear app cache on Android phones

Leanne_T — Mon, 26 Jun 2023 10:13:54 GMT

Thanks for sharing @Alex_M

This will be very helpful for customer's 🙂

Leanne.

Re: How to clear app cache on Android phones

SILL — Wed, 02 Aug 2023 11:21:15 GMT

Sadly this didn't help. Still can't log into the App on my phone. Keeps asking me to set up a PIN but the keyboard won't enter a number on the screen.

Re: How to clear app cache on Android phones

James_B — Wed, 02 Aug 2023 11:57:20 GMT

Hi @SILL,

Welcome to the EE Community. 🙂

Are you using the latest version of the app?

James

Re: How to clear app cache on Android phones

SILL — Wed, 02 Aug 2023 21:52:24 GMT

Yep - and I inadvertently left the App running and it eventually let me create a PIN and log in. However, I've no tried to log in again and am now getting 503 Service Unavailable. Rather frustrating!

Re: How to clear app cache on Android phones

Katie_B — Thu, 03 Aug 2023 08:18:23 GMT

Hi @SILL.

Thanks for getting back to us.

I would recommend reporting this to our technical care team by calling 150.

Katie

Re: How to clear app cache on Android phones

Greendog — Tue, 15 Aug 2023 08:22:14 GMT

Nope, still doesn't work. I've deleted and reinstalled app several times, deleted cache and data but still won't log in. Infuriating!

Re: How to clear app cache on Android phones

Leanne_T — Tue, 15 Aug 2023 09:11:30 GMT

Hi @Greendog

What happens when you log in?

Which device are you using?

Leanne 🙂

Re: How to clear app cache on Android phones

Greendog — Tue, 15 Aug 2023 09:39:09 GMT

Absolutely nothing, will not go past password screen.

Re: How to clear app cache on Android phones

Leanne_T — Tue, 15 Aug 2023 09:48:34 GMT

Thanks @Greendog

What device are you using?

Can you check block pop ups and block cookies are not enabled in your device settings and try again?

Leanne 🙂

Re: How to clear app cache on Android phones

Greendog — Tue, 15 Aug 2023 10:04:15 GMT

I have done all that, the phone is a Samsung s22 ultra

Re: How to clear app cache on Android phones

Leanne_T — Tue, 15 Aug 2023 10:17:18 GMT

Are you using Microsoft Edge as the web browser on your phone? @Greendog

If so, can you go into Settings for Microsoft Edge, select Privacy and Security, Block opening external apps, and turn this off.

Then close and reopen the app, can you now complete the set up?

Leanne.

Re: How to clear app cache on Android phones

Greendog — Tue, 15 Aug 2023 10:43:30 GMT

No the sends to Samsung browser , I've checked settings and no blocks on there, app still doesn't work. Deleted the app now, not worth the hassle

Re: How to clear app cache on Android phones

Leanne_T — Tue, 15 Aug 2023 12:02:23 GMT

Thanks if nothing is showing as blocked @Greendog, please call us on 150 and the team will get this looked into in more detail for you.

Leanne.

Re: How to clear app cache on Android phones

Vanguard1 — Wed, 08 Nov 2023 02:08:45 GMT

I had the same problem for a few weeks then it just let me one day, i don't recall doing anything to my phone🤷‍

I frequently have issues logging in on the app & online then it will be perfectly OK for a period then like 20 minutes ago I had to attempt login several times.

Re: How to clear app cache on Android phones

Leanne_T — Wed, 08 Nov 2023 08:48:45 GMT

Hi @Vanguard1

Thanks for letting us know.

Can you access the EE app and EE account online this morning with no log in errors?

Leanne 🙂