topic Re: How do I unlink my phone from someone’s account in EE app and website

How do I unlink my phone from someone’s account

ZENIN — Tue, 01 Aug 2023 18:56:26 GMT

How do I unlink my phone from someone else’s account. (I do not know who they are)

Re: How do I unlink my phone from someone’s account

Chris_B — Tue, 01 Aug 2023 18:58:03 GMT

@ZENIN Where did you get this device from ?

Re: How do I unlink my phone from someone’s account

ZENIN — Tue, 01 Aug 2023 19:01:05 GMT

It was given to me as a Christmas present.

Re: How do I unlink my phone from someone’s account

Chris_B — Tue, 01 Aug 2023 19:02:51 GMT

@ZENIN Did that person get this device on contract from EE ? And is that person a contact customer of EE ?

Re: How do I unlink my phone from someone’s account

ZENIN — Tue, 01 Aug 2023 19:04:03 GMT

I don’t know as we haven’t spoken for awhile

Re: How do I unlink my phone from someone’s account

Chris_B — Tue, 01 Aug 2023 19:26:41 GMT

@ZENIN Is this device on contract?

If this device is requested so someone’s account and it’s on contract that person needs to call customer services to request a change of ownership. It’s best if you was present at this time as you need to agree to take ownership of that contract. You’ll need to pass a credit check also.

Re: How do I unlink my phone from someone’s account

XRaySpeX — Tue, 01 Aug 2023 20:00:23 GMT

If you're using it & not topping it up (as PAYG) regularly, it must be on the other person's contract.