topic Re: New app update doesnt work in EE app and website

New app update doesnt work

MrStuart — Thu, 27 Jul 2023 09:55:22 GMT

New update seems to have loads of problems loading up pages. I wait ages for it to load, then it's just a black screen. Try to reload, again, black screen.

Why try to fix things that aren't broken? Trying to make your app look different has made it all go wrong. Well done ee!

Re: New app update doesnt work

Katie_B — Thu, 27 Jul 2023 11:57:37 GMT

Hi @MrStuart.

Welcome to the community.

Have you tried deleting the app then re-downloading?

Katie

Re: New app update doesnt work

De4n — Tue, 01 Aug 2023 15:20:17 GMT

I have thevsame problem, crazy

Re: New app update doesnt work

James_B — Tue, 01 Aug 2023 16:03:35 GMT

Hi @De4n,

Welcome to the EE Community. 🙂

What problems are you experiencing with the My EE app?

James

Re: New app update doesnt work

Cherylann2 — Tue, 01 Aug 2023 16:21:19 GMT

What app?

Re: New app update doesnt work

chieftain — Thu, 10 Aug 2023 07:33:40 GMT

I get an error message when trying to do things like gift data "sorry, we're unable to show all information".. etc and tells me to close the app and "come back in a bit".

I've cleared cache and data for the app and re logged-in. An app just needs to work, and this doesn't.

Re: New app update doesnt work

Leanne_T — Thu, 10 Aug 2023 07:57:30 GMT

Hi @chieftain

Have you tried removing the app and reinstalling?

Can you access your details and gift data using your My EE account online through a web browser?

Leanne.