topic Re: Adding products in EE app and website

Adding products

Bluesfan — Mon, 31 Jul 2023 20:14:00 GMT

Hello, are any of you having problems adding anything to your account from either the app or the Web. Can not do anything on either so am after some help

Re: Adding products

Chris_B — Mon, 31 Jul 2023 20:47:24 GMT

@Bluesfan Adding what exactly?

Re: Adding products

Bluesfan — Mon, 31 Jul 2023 20:51:40 GMT

Any product at all

Re: Adding products

XRaySpeX — Mon, 31 Jul 2023 20:52:53 GMT

Like what?

Re: Adding products

Bluesfan — Mon, 31 Jul 2023 21:06:03 GMT

Any products at all

Re: Adding products

XRaySpeX — Mon, 31 Jul 2023 21:11:31 GMT

OK let's start from the beginning. Do you already have a mobile phone or SIM contract with EE?

Re: Adding products

Bluesfan — Mon, 31 Jul 2023 21:22:39 GMT

2 mobile contact, mine and mother's with the ability to add a further 3. Looking at a tablet yet Web and app not allowing me with the answer not able to offer at this time

Re: Adding products

Leanne_T — Tue, 01 Aug 2023 06:58:08 GMT

Hi @Bluesfan

Thanks for coming here.

Which accessory or device are you trying to purchase?

If you are looking to add an accessory to your plan, are you within the first 17 months of the contract?

Leanne.

Re: Adding products

Bluesfan — Tue, 01 Aug 2023 07:01:47 GMT

4 months into a new 24 month contract but have been with the network since 2008

Re: Adding products

Leanne_T — Tue, 01 Aug 2023 07:06:51 GMT

Please call us on 150 and the team will get your account looked into for you to see if this can be sorted for you to add additional products @Bluesfan

Leanne 🙂

Re: Adding products

Bluesfan — Tue, 01 Aug 2023 07:09:34 GMT

Am in contact with someone on messenger but am waiting for a responce. Spoke to 150 yesterday and they say j can do it yet the app and Web is saying g someone completely different

Re: Adding products

Leanne_T — Tue, 01 Aug 2023 07:10:54 GMT

Thanks for contacting us, our mobile care team will have access to your account to get this looked into @Bluesfan

Leanne 🙂

Re: Adding products

Bluesfan — Tue, 01 Aug 2023 10:38:05 GMT

You need to tell the social media team or what ever to post that there are issues as have just got off the phone and apparently they have had many calls over the last few days regarding similar issues yet I am finding nothing anywhere about known issues

Re: Adding products

Leanne_T — Tue, 01 Aug 2023 10:52:38 GMT

Hi @Bluesfan

This is an account issue and would need to be investigated by our mobile care team, if needed they can raise a support ticket for your My EE account to get this resolved.

Leanne.

Re: Adding products

Bluesfan — Tue, 01 Aug 2023 10:56:30 GMT

I have been in contact with technical and they say I have to wait 5 day for it to be investigated but they have had multiple people call with similar issues. I think a bit of information should be posted saying that there are currently issues going on that we are looking into just to keep customers informed