topic Re: registering my phone in EE app and website

registering my phone

ThePatch — Mon, 31 Jul 2023 15:18:23 GMT

I've had my phone for 12 years but just found out it's not registered with EE. I have signed up for the my ee account to try and register it but can't find the settings box in the menu. What am I doing wrong.

Re: registering my phone

Chris_B — Mon, 31 Jul 2023 15:44:14 GMT

@ThePatch You can use any device you wish it’s your SIM card that’s important to your account not the device. You can not register a device to your account, but if you got that device from Orange/T-Mobile. it’s already registered to your account. You might want to think about getting a new phone as 3G is being switched off and if that device is 12 years it’ll not support 4G. 4G devices started to appear in 2012 when EE was launched.

Re: registering my phone

ThePatch — Mon, 31 Jul 2023 15:54:40 GMT

I need a new replacement sim card as the one I have is the large older ones but was told I have to register my phone first before I can get a replacement sim card sent to me as it wasn't registered. The website says my mobile number is not registered to an account so I'm having trouble all around.

Re: registering my phone

James_B — Mon, 31 Jul 2023 16:13:00 GMT

Hi @ThePatch,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can register the SIM card to you.

They'll be happy to help.

James

Re: registering my phone

ThePatch — Mon, 31 Jul 2023 16:42:18 GMT

Thank you for the help James_B and Chris_B

Re: registering my phone

James_B — Mon, 31 Jul 2023 16:50:48 GMT

No problem @ThePatch 🙂

James