topic Re: website is so bad in EE app and website

website is so bad

PollyBag — Sun, 30 Jul 2023 16:59:54 GMT

Trying to navigate my way around the ee website is proving to be utterly irritating. Some pages I go to aren't working at the moment. I've cleared cookies as suggested and still it continues. I really do wish ee would improve the website. It's always been rubbish.

Re: website is so bad

Leanne_T — Mon, 31 Jul 2023 07:03:08 GMT

Hi @PollyBag

Thanks for coming to the community.

Which part of the website do you get the errors? Is this when you are logged into your My EE account and looking to upgrade?

Leanne.

Re: website is so bad

PollyBag — Mon, 31 Jul 2023 07:40:52 GMT

I was looking to upgrade so yes probably a part of that search. Sorry i didn't take a note of the actual occurrences. In general it's not a good website to navigate or to search easily or even to compare.

Re: website is so bad

Leanne_T — Mon, 31 Jul 2023 07:42:02 GMT

I am sorry to hear this @PollyBag

Can you try another web browser, can you view the upgrade options?

Leanne 🙂

Re: website is so bad

PollyBag — Mon, 31 Jul 2023 07:46:15 GMT

I was using Google but I'll try another when i get the chance. Thanks for your help.

Re: website is so bad

Leanne_T — Mon, 31 Jul 2023 07:47:17 GMT

Thanks very much @PollyBag

Let me know how you get on.

Leanne.

Re: website is so bad

PollyBag — Mon, 31 Jul 2023 12:51:42 GMT

I'm still having problems. Now the page isn't available and is showing as too many retries. I want to have a few pages open so that I can compare price plans etc. It would be good if EE would allow this rather than having to open several pages.
Pauline

Re: website is so bad

Leanne_T — Mon, 31 Jul 2023 12:56:07 GMT

Thanks for trying @PollyBag

Please report this to our mobile care team on 150, they will get your My EE looked into and help you get this sorted 🙂

Leanne.

Re: website is so bad

PollyBag — Mon, 31 Jul 2023 13:00:42 GMT

will do
Pauline

Re: website is so bad

Leanne_T — Mon, 31 Jul 2023 13:05:41 GMT

Thanks very much @PollyBag

Leanne 🙂

Re: website is so bad

PollyBag — Wed, 02 Aug 2023 15:59:00 GMT

Trying to get through to speak to someone on 150 and I'm sent a text to click on the link and choose the option that I'm wanting to discuss. No option to speak to anyone as it seems to be in a loop. I've received a message saying my address has been changed today and if this wasn't me, to call 150. I can't get this resolved. And EE, please don't come back with what sounds like a helpful answer when it's not. Just like you did the other day when you suggested I call EE regarding an issue I had on the website. The website is rubbish to use and the system for contacting customer services is a system that doesn't work. So fed up with something that should take ten minutes max taking hours all in!

Re: website is so bad

Leanne_T — Wed, 02 Aug 2023 17:06:13 GMT

Hi @PollyBag

Thanks for coming here.

Please call us on 150 and select option 2, option 1, and then any of the suitable options for your query.

You can also message us when available on the get in touch page.

Thanks.

Leanne.

Re: website is so bad

Florianhencher — Thu, 24 Aug 2023 13:15:52 GMT

Exact same issue! On day 3 trying to upgrade and the website keeps crashing.

Re: website is so bad

Leanne_T — Thu, 24 Aug 2023 14:59:13 GMT

Hi @Florianhencher

Could you try clearing cookies and cache and using a different web browser, does the same happen?

Leanne 🙂

Re: website is so bad

PhilWizz — Wed, 20 Sep 2023 11:44:07 GMT

I have the same problem - on many occasions coming online just to view my billing and usage, the pages take so long to load and render. Sometimes they don't render at all. Not sure what kind of backend or dev stack EE is using but dashboard experience from a UX perspective is really poor.

Example below

Re: website is so bad

Betim88 — Sat, 28 Oct 2023 23:38:23 GMT

It’s one the worst websites I have encountered, every time i get this “sorry this ain’t working at the moment” nonsense, whenever I try and navigate to add on and whenever I want to make changes to my account, the app is the same always with the same errors. Someone as big as EE with all that money surely you can get a website that works properly such a dissapointment.

Re: website is so bad

Christopher_G — Mon, 30 Oct 2023 08:24:07 GMT

Hi @Betim88

Welcome to the community.

I'm sorry to hear that the website isn't working great for you. Have you tried on a different device or browser?

Chris

Re: website is so bad

Kirkhap2 — Sun, 31 Dec 2023 00:12:46 GMT

It is one of the many reasons I am moving to O2. EE website and app are not synced at all. It's atrocious.

Re: website is so bad

Leanne_T — Sun, 31 Dec 2023 08:25:02 GMT

Hi @Kirkhap2

I am very sorry to hear you are leaving us.

Which part of the website have you experienced problems with?

Was this your EE account?

Leanne.

Re: website is so bad

Pd36 — Thu, 29 Feb 2024 19:00:16 GMT

Agree, I’m trying to pay EE more money and upgrade my plane via website because I’m busy and can’t do calls. Instead an army of people ring me out of the blue like a phishing attack