topic Ee app does not work in EE app and website

Ee app does not work

mawallace — Fri, 28 Jul 2023 06:36:23 GMT

This app is now the most buggy app that I have.

Since a recent update it hangs on the opening EE screen and won't move on any further.

Used to work fine.

And yes..

I have cleared the cache.

I have cleared data.

I have uninstalled and reinstalled the app.

I have no other problems with the other 88 apps on my phone.

It's a Samsung s22

Now it's useless. For a communication company it's a poor shThis app is now the most buggy app that I have.

Since a recent update it hangs on the opening EE screen and won't move on any further.

Used to work fine.

Now it's useless. For a communication company it's a poor show ow

Re: Ee app does not work

Northerner — Fri, 28 Jul 2023 08:01:34 GMT

Hi @mawallace

It used to freeze on the EE screen for a minute then work. It currently freezes for 10 seconds after the EE animation, then the finger print scan comes up.

Are you using the most up-to-date app. 5.18.1

I have the S23 Ultra.

Thanks

Re: Ee app does not work

Scotty123 — Wed, 02 Aug 2023 21:36:01 GMT

Exactly the same here, use to work well, now just hangs. Android 11, cleared cache, deleted data, phone not in low power, deleted app, reinstalled App, tried using on phone data and WiFi, terrible. Clearly an issue with EE

Re: Ee app does not work

mawallace — Wed, 02 Aug 2023 21:53:44 GMT

An update was released this morning. I've applied it and it now works