topic Re: Upgrade to SIM only in EE app and website

Upgrade to SIM only

Paulsatt — Wed, 26 Jul 2023 20:49:34 GMT

So recently after a 2 year contract with ee I've gone for a years sim only, email received saying its all set for 19 July 23, looking at ee app it still displays my old contract. Should I be concerned its not done or wait for the bill date to hit and hope the new contract shows?

Re: Upgrade to SIM only

James_B — Thu, 27 Jul 2023 07:42:57 GMT

Hi @Paulsatt,

Welcome to the EE Community. 🙂

Were you out of contract when you purchased the SIM only plan?

James

Re: Upgrade to SIM only

Chris_B — Thu, 27 Jul 2023 08:27:03 GMT

@Paulsatt as you’ve moved to a Sim only this new contract will start once you have completed the full term of your full device contract. They no longer start once you upgrade they start when at the full term of your original contract.

Re: Upgrade to SIM only

Paulsatt — Thu, 27 Jul 2023 08:49:57 GMT

It was two weeks before the contract end, had an email through to state contract will start once my current one finishes which was 19 Jul 23

Re: Upgrade to SIM only

Paulsatt — Thu, 27 Jul 2023 08:51:34 GMT

Hiya @Chris_B thanks for taking time to respond, yeah the contract finished on 19 Jul 23, new one was supposed to start then too

Re: Upgrade to SIM only

James_B — Thu, 27 Jul 2023 09:08:59 GMT

Hi @Paulsatt,

If you text BALANCE to 150, does it report the allowances for you old or new plan?

James

Re: Upgrade to SIM only

Paulsatt — Thu, 27 Jul 2023 09:25:23 GMT

Hiya @James_B unfortunately I'm away with work in another country that ee can't provide roaming for so I can't check it

Re: Upgrade to SIM only

James_B — Thu, 27 Jul 2023 09:27:22 GMT

OK @Paulsatt, I'd recommend checking when you're back in the UK and contacting Customer Care if there is an issue.

Thanks

James

Re: Upgrade to SIM only

Paulsatt — Thu, 27 Jul 2023 11:16:28 GMT

Unfortunately James I'm away for the next 6 months, so hopefully it has worked

Re: Upgrade to SIM only

James_B — Thu, 27 Jul 2023 11:49:22 GMT

I'm sure it will have @Paulsatt, maybe check if it updates on your billing date and let us know?

James