topic Re: My EE Website or App not working in EE app and website

My EE Website or App not working

Arcaneash — Wed, 26 Jul 2023 12:15:14 GMT

I cant login to either the app or the website to access my account - I keep getting a 'Ooops theres been a problem' error. Is anyone else getting this or is it specific to my account? Any idea how I fix it?

Re: My EE Website or App not working

Alex_M — Wed, 26 Jul 2023 12:21:34 GMT

Hi @Arcaneash,

Take a look at this article to clear your cache and cookies.

What are you trying to access when you get this message, is it the shop?

Thanks,
Alex

Re: My EE Website or App not working

Arcaneash — Wed, 26 Jul 2023 12:35:32 GMT

Ive tried clearing browser cache and cookies that doesn't work. I want to access my account - I want to add roaming bundle - I know I can text but I want to see it added to my account.

Re: My EE Website or App not working

James_B — Wed, 26 Jul 2023 12:40:04 GMT

Hi @Arcaneash,

Please can you try deleting and reinstalling the app and let me know if that resolves the issue?

Thanks

James

Re: My EE Website or App not working

Arcaneash — Wed, 26 Jul 2023 12:56:57 GMT

Tried that too - same issue. It does look like an EE problem as I've tried on 3 devices now (iPhone, 2 x Macs)...

Re: My EE Website or App not working

James_B — Wed, 26 Jul 2023 12:58:20 GMT

Hi @Arcaneash,

My EE is currently up and running, so if you're unable to log in it may be an account related issue.

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: My EE Website or App not working

Arcaneash — Wed, 26 Jul 2023 13:31:48 GMT

All sorted - contacted tech support and it was an issue with my account (I had 2 account numbers on there) - I can now access my EE. Thanks for help and pointing in right direction.

Re: My EE Website or App not working

James_B — Wed, 26 Jul 2023 13:36:31 GMT

Thanks for letting me know @Arcaneash

I'm happy to hear you can now access your account. 🙂

James