topic Re: EE app name not set in EE app and website

EE app name not set

Matt_W — Mon, 24 Jul 2023 08:13:48 GMT

Hi,

I’ve just joined ee and when I open the ee app it says ‘Hey NotSet’ as my greeting on the homepage.
Can anyone please tell me how to change it to my name pls? I’ve set my name in my profile but this hasn’t made a difference.

Thank you!

Re: EE app name not set

Alex_M — Mon, 24 Jul 2023 09:05:05 GMT

Hi @Matt_W,

Welcome to EE and the EE community!

Have you tried logging out and back in to the EE app?

Thanks,
Alex

Re: EE app name not set

Chris_B — Mon, 24 Jul 2023 12:33:56 GMT

@Matt_W If you allow the be my EE app to have access to your contacts it’ll then populate.

Re: EE app name not set

Matt_W — Mon, 24 Jul 2023 15:08:17 GMT

Hi @Alex_M and @Chris_B,

Many thanks for replying, I have done both of those things but it’s not fixed it. I think it’s because I’m not fully set up as yet. I’ve just spoken to customer services who can see the issue and have diarised a note to update this for me once I’m all fully up and running as they are unable to access it as yet.

Fingers crossed this fixes it!

Re: EE app name not set

Matt_W — Thu, 27 Jul 2023 12:55:48 GMT

Just by way of an update on this in case anyone else has a similar issue...

I’ve spoken to customer services regarding my name not displaying in the app and some required fields needed populating on their end. They did that while I was on the phone and now it’s all sorted.

Thanks again @Chris_B and @Alex_M for taking time to reply.

Re: EE app name not set

Leanne_T — Thu, 27 Jul 2023 13:03:11 GMT

Thanks for letting us know @Matt_W

Leanne 🙂