Feedback

nasty1 — Sun, 23 Jul 2023 17:39:36 GMT

EE,
Please redesign your site, it's horrible to navigate and sometimes just says it can't load a page or whatever; while I was upgrading it actually wiped my basket while trying to get to the card details and took about 4 attempts to actually get it to finalise.

Had a text telling me i've got insurance documents etc for my upgrade ready to view, but I'd actually love to see even an EE staff member find them anywhere, it's THE worst website I ever have to use.

Re: Feedback

Leanne_T — Mon, 24 Jul 2023 06:16:15 GMT

Hi @nasty1

I am very sorry to hear this is happening with your My EE account.

If you give us a call the team will see if they can get this looked into in more detail for you.

You can find details on insurance in our Mobile Phone Insurance | Mobile Phone & Gadget Insurance, Help page.

Leanne.

topic Feedback in EE app and website

Feedback

Re: Feedback