topic Customer Service change, and problem in EE app and website

Customer Service change, and problem

Jaxmurphy101 — Sat, 22 Jul 2023 23:43:43 GMT

When i call 150, The number activates me an option to press a number and sends my phone a text message link? Why cant i speak to their representatives anymore ????

thanks in regards

jax

Re: Customer Service change, and problem

James_B — Sun, 23 Jul 2023 07:56:26 GMT

Hi @Jaxmurphy101,

Welcome to the EE Community. 🙂

After entering the details of your enquiry via the link, a member of the team will call you back if the digital service hasn't already answered or resolved your query.

James

Re: Customer Service change, and problem

Chris_B — Sun, 23 Jul 2023 08:31:08 GMT

@Jaxmurphy101 If you wait and listen to all the opinions available. Select option 2 then select the option that’s closest to your reason to call customer services.