topic Re: App is undergoing an update in EE app and website

App is undergoing an update

watertower — Sat, 22 Jul 2023 16:50:21 GMT

How long is soon before its available, or has it been down sometime and we have no idea, normally I would expect a maintenance window that was known.....

Re: App is undergoing an update

Schockwave — Sat, 22 Jul 2023 18:08:34 GMT

@watertower , as has already been mentioned in numerous threads about this, have you made sure that you have the latest updates on your phone? Also have you uninstalled and reinstalled the app from the App Store/ play store? If that is the case, have you cleared your cache? Otherwise ring customer service so that they can reset your account, nothing wrong with the app. You can also log into your account online.

Re: App is undergoing an update

watertower — Mon, 24 Jul 2023 03:33:11 GMT

thanks for your reply.

That has resolved my issue

Re: App is undergoing an update

Leanne_T — Mon, 24 Jul 2023 06:10:37 GMT

Thanks for letting us know @watertower

Leanne 🙂