topic Re: Struggling to locate PUK number on my online account. Can you help pls in EE app and website

Struggling to locate PUK number on my online account. Can you help pls

Kare01 — Thu, 20 Jul 2023 06:51:16 GMT

Struggling to locate PUK number on my online account. Can you help pls.

Re: Struggling to locate PUK number on my online account. Can you help pls

Alex_M — Thu, 20 Jul 2023 07:27:27 GMT

I too cannot find it anywhere on the new My EE website, and it isn't available in the app.

One of the EE staff members should reply at some point with a solution for you.

Thanks,
Alex

Re: Struggling to locate PUK number on my online account. Can you help pls

James_B — Thu, 20 Jul 2023 07:45:37 GMT

Hi @Kare01,

Welcome to the EE Community. 🙂

Tap here to view your PUK code.

Hope this helps.

James

Re: Struggling to locate PUK number on my online account. Can you help pls

Christopher_G — Thu, 20 Jul 2023 16:48:39 GMT

Has it not re-appeared, @XRaySpeX? Mine shows in the Plan & Subscriptions section.
Chris

Re: Struggling to locate PUK number on my online account. Can you help pls

XRaySpeX — Thu, 20 Jul 2023 17:06:58 GMT

@Christopher_G : I don't even see a Plan & Subscriptions section on any of my MyEEs. See my comments in Login issues . As far as I'm concerned MyEE is a write-off!

EDIT: However using your link above I can get to the places I can't reach by normal logging in & can see the Account Settings incl. the PUK. I just can't get to them of my own accord!

Re: Struggling to locate PUK number on my online account. Can you help pls

Christopher_G — Thu, 20 Jul 2023 17:01:23 GMT

Ah, OK thanks @XRaySpeX. This is what I see. I think you use your phone though, don't you?

Chris

Re: Struggling to locate PUK number on my online account. Can you help pls

XRaySpeX — Thu, 20 Jul 2023 17:27:54 GMT

@Christopher_G : No, I never use a phone or the App. If can't be done from a PC it's not worth doing 😉!

This is all I see, a so-called Home page:

This is about only 1 of my many mobile nos & I have nowhere to go see the others & to see their Account Settings pages.

Re: Struggling to locate PUK number on my online account. Can you help pls

Christopher_G — Thu, 20 Jul 2023 17:32:24 GMT

Thanks @XRaySpeX

I've replied on that other thread.

Chris