topic Re: EE app has stopped working with latest Android update in EE app and website

EE app has stopped working with latest Android update

charlwillis — Sat, 29 Apr 2023 09:38:40 GMT

My Android phone (Android 13, Pixel 6 phone) required an update and a restart yesterday and now the EE app won't open and I get constant (every 20 secs or so) notifications flash up that the EE app isn't responding and needs to close. Further restarts/resets haven't helped. The only option seems to be to uninstall the app! Any ideas?

Re: EE app has stopped working with latest Android update

Northerner — Sat, 29 Apr 2023 11:04:08 GMT

Hi @charlwillis

Go into settings app/applications find the EE app and clear the data/cache.

Does that help?

Thanks

Re: EE app has stopped working with latest Android update

charlwillis — Sat, 29 Apr 2023 11:11:22 GMT

It worked! A cleared out cache was all it needed. Thank you @Northerner!

Re: EE app has stopped working with latest Android update

RavinJ — Thu, 20 Jul 2023 05:57:53 GMT

Still not working.. have uninstalled reinstalled cleared cache and thrown it in the air.. Nothing works.. Please help

Re: EE app has stopped working with latest Android update

RavinJ — Thu, 20 Jul 2023 06:22:58 GMT

Exactly the same problem as described here..I cannot understand why a leading company as EE cannot fix this.. it's not acceptable

Re: EE app has stopped working with latest Android update

James_B — Thu, 20 Jul 2023 06:47:41 GMT

Hi @RavinJ,

Welcome to the EE Community. 🙂

What problems are you experiencing with the My EE app?

James

Re: EE app has stopped working with latest Android update

RavinJ — Thu, 20 Jul 2023 07:00:18 GMT

Hi James

Since the app was updated last month it is not fit for purpose.. it will not load up fully.. I end up staring at a blank screen or it gets stuck at the EE logo.. the app won't even load to the log in stage... I don't get it.. such a huge organisation like EE and so many people complaining of the same issues over the last month and still it hasn't been resolved..

Ravin J Ganatra

Sent from Outlook for Android<>

[Mod edit: Please do not post your phone number in this public forum. Thanks]

Re: EE app has stopped working with latest Android update

James_B — Thu, 20 Jul 2023 07:05:43 GMT

Hi @RavinJ,

If your unable to log in to the app, rather than experiencing some latency, please get in touch with Technical Support so a member of the team can raise a ticket for you.

Thanks

James

Re: EE app has stopped working with latest Android update

1WM — Thu, 20 Jul 2023 19:05:13 GMT

I had a similar issue but I have found a quick fix... don't sync your contacts when re-installing and now seems to work fine. Try that.

Re: EE app has stopped working with latest Android update

1WM — Thu, 20 Jul 2023 19:07:31 GMT

Don't sync your contacts after reinstalling the app. That seems to work fine for me now. (Which EE needs to fix!)

Re: EE app has stopped working with latest Android update

Shanni10 — Sat, 22 Jul 2023 23:08:14 GMT

Goto App settings, My EE app, Permissions and remove contacts. Dont need to clear cache/data etc. This is the quickest way around problem.

However, when you do try to sync contacts, it crashes and doesnt open. Looks like there is a problem with new update.