topic Re: My EE Website ETC in EE app and website

My EE Website ETC

JiLF — Tue, 18 Jul 2023 20:25:01 GMT

MY EE WEBSITE HORRIBLY UNUSABLE

I had an issue with PUK and I decided to seek assistance from the EE App as the website just stopped responding! In response to instructions given here https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network?CT_Ser_HelpHomepage_PromotedArticle_8_UnlockDevice it seems to me that EE has mage a glitch. The website redirects failed login sessions to https://id.ee.co.uk/login-spoof OR https://ee.co.uk/exp/home. This is not a good sign, is it?

Also, the service has greatly deteriorated in that mobile signals have been rendered unreliable. The company seems to do nothing about it BUT simply refers the affected to activate Wi-Fi calling, Really? Furthermore, the EE app HELP section is polluted with delay and bad customer service. They are avoiding the real problems I presume.

EE now has unreliable mobile signals with some zones reflecting zero signals. What a shame!

Currently, the website is down as at the time of this writing. What is EE planning to do about these issues? Is it ready to compensate the affected clients. Is it ready to improve....

Client

Re: My EE Website ETC

XRaySpeX — Tue, 18 Jul 2023 20:43:47 GMT

@JiLF : The Help article you reference is not about PUKs (Unblock your SIM after trying too many incorrect PINs) but about PACs (Unlock your phone & use it on other networks).

Currently info about PUKs has mistakenly gone AWOL from MyEE.

Re: My EE Website ETC

JiLF — Tue, 18 Jul 2023 21:46:08 GMT

https://ee.co.uk/help/help-new/safety-and-security/lost-stolen-and-damaged/how-do-I-unblock-my-phone-with-a-puk-code

Re: My EE Website ETC

Leanne_T — Wed, 19 Jul 2023 06:40:20 GMT

Hi @JiLF

Thanks for coming here.

Could you try these steps to locate the PUK, please log in using this link My Account (ee.co.uk) > Manage your SIM/eSIM, this will show under unlock your phone.

Or, if you select Home > Plans and Subscriptions > Phones and Devices > eSIM/SIM replace > select cancel and the PUK will show.

Do we have any signal problems reported for the area on the EE Coverage Checker, if you select 'check status'?

Leanne.

Re: My EE Website ETC

JiLF — Wed, 19 Jul 2023 10:54:30 GMT

Sorry but like I have mentioned in the post - the website ain't as how it used to be. It's messed up and EE should update it's clients asap.

Re: My EE Website ETC

JiLF — Wed, 19 Jul 2023 11:02:31 GMT

This is what EE's website greets you with whilst attempting to access the link you just shared:

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

I cannot make myself clearer than that.

Thanks

Re: My EE Website ETC

Christopher_G — Wed, 19 Jul 2023 11:29:48 GMT

Hi @JiLF

I've tested the link and it works for me, allowing me to get the PUK code. Could you try on a different device or browser please?

Chris

Re: My EE Website ETC

JiLF — Wed, 19 Jul 2023 11:39:42 GMT

Waste of time! But thanks fir reaching out.

𝘛𝘩𝘦 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘪𝘯 𝘵𝘩𝘪𝘴 𝘦-𝘮𝘢𝘪𝘭 𝘢𝘯𝘥 𝘪𝘯 𝘢𝘯𝘺
𝘢𝘵𝘵𝘢𝘤𝘩𝘮𝘦𝘯𝘵 𝘪𝘴 𝘤𝘰𝘯𝘧𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭 𝘢𝘯𝘥 𝘮𝘢𝘺 𝘣𝘦
𝘱𝘳𝘪𝘷𝘪𝘭𝘦𝘨𝘦𝘥. 𝘐𝘵 𝘪𝘴 𝘪𝘯𝘵𝘦𝘯𝘥𝘦𝘥 𝘴𝘰𝘭𝘦𝘭𝘺 𝘧𝘰𝘳 𝘵𝘩𝘦
𝘶𝘴𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘪𝘯𝘥𝘪𝘷𝘪𝘥𝘶𝘢𝘭 𝘰𝘳 𝘦𝘯𝘵𝘪𝘵𝘺 𝘵𝘰 𝘸𝘩𝘪𝘤𝘩
𝘪𝘵 𝘪𝘴 𝘢𝘥𝘥𝘳𝘦𝘴𝘴𝘦𝘥. 𝘐𝘧 𝘺𝘰𝘶 𝘢𝘳𝘦 𝘯𝘰𝘵 𝘵𝘩𝘦
𝘪𝘯𝘵𝘦𝘯𝘥𝘦𝘥 𝘳𝘦𝘤𝘪𝘱𝘪𝘦𝘯𝘵, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘥𝘦𝘴𝘵𝘳𝘰𝘺 𝘵𝘩𝘪𝘴
𝘮𝘦𝘴𝘴𝘢𝘨𝘦, 𝘥𝘦𝘭𝘦𝘵𝘦 𝘢𝘯𝘺 𝘤𝘰𝘱𝘪𝘦𝘴 𝘩𝘦𝘭𝘥 𝘰𝘯 𝘺𝘰𝘶𝘳
𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘢𝘯𝘥 𝘯𝘰𝘵𝘪𝘧𝘺 𝘵𝘩𝘦 𝘴𝘦𝘯𝘥𝘦𝘳
𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦𝘭𝘺. 𝘠𝘰𝘶 𝘴𝘩𝘰𝘶𝘭𝘥 𝘯𝘰𝘵 𝘳𝘦𝘵𝘢𝘪𝘯, 𝘤𝘰𝘱𝘺
𝘰𝘳 𝘶𝘴𝘦 𝘵𝘩𝘪𝘴 𝘦-𝘮𝘢𝘪𝘭 𝘧𝘰𝘳 𝘢𝘯𝘺 𝘱𝘶𝘳𝘱𝘰𝘴𝘦, 𝘯𝘰𝘳
𝘥𝘪𝘴𝘤𝘭𝘰𝘴𝘦 𝘢𝘭𝘭 𝘰𝘳 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘪𝘵𝘴 𝘤𝘰𝘯𝘵𝘦𝘯𝘵𝘴 𝘵𝘰
𝘢𝘯𝘺 𝘰𝘵𝘩𝘦𝘳 𝘱𝘦𝘳𝘴𝘰𝘯. 𝘐 𝘤𝘢𝘯𝘯𝘰𝘵 𝘢𝘤𝘤𝘦𝘱𝘵
𝘭𝘪𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘧𝘰𝘳 𝘢𝘯𝘺 𝘥𝘢𝘮𝘢𝘨𝘦 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘮𝘢𝘺
𝘴𝘶𝘧𝘧𝘦𝘳 𝘢𝘴 𝘢 𝘳𝘦𝘴𝘶𝘭𝘵 𝘰𝘧 𝘷𝘪𝘳𝘶𝘴𝘦𝘴. 𝘐
𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘤𝘢𝘳𝘳𝘺 𝘰𝘶𝘵 𝘺𝘰𝘶𝘳 𝘰𝘸𝘯
𝘷𝘪𝘳𝘶𝘴 𝘤𝘩𝘦𝘤𝘬𝘴 𝘣𝘦𝘧𝘰𝘳𝘦 𝘰𝘱𝘦𝘯𝘪𝘯𝘨 𝘢𝘯𝘺
𝘢𝘵𝘵𝘢𝘤𝘩𝘮𝘦𝘯𝘵.

Re: My EE Website ETC

James_B — Wed, 19 Jul 2023 13:12:22 GMT

Were you able to try a different web browser @JiLF?

James

Re: My EE Website ETC

JiLF — Wed, 19 Jul 2023 16:12:13 GMT

Tried all that, James!

Re: My EE Website ETC

Christopher_G — Wed, 19 Jul 2023 17:52:38 GMT

Thanks for trying, @JiLF

Since it's happening on more than one device or browser, I recommend speaking to our technical support team so they can check everything from our side for you.

Chris