topic Re: Early Upgrades in EE app and website

Early Upgrades

joe-lee-21 — Tue, 18 Jul 2023 13:10:14 GMT

Hi!
I'm in the period where I can upgrade early - However each time I choose a phone I get a message saying "it looks like there aren't any appropriate tariff's" - Or something to that effect..

Why is this?
I've looked through the T&C's and cant see anything obvious relating to this?

Re: Early Upgrades

Alex_M — Tue, 18 Jul 2023 13:18:03 GMT

Hi @joe-lee-21,

What happens if you text UPGRADE to 150 - does that tell you that you are eligible?

Thanks,
Alex

Re: Early Upgrades

joe-lee-21 — Tue, 18 Jul 2023 15:23:19 GMT

yea it does. Theres about 2 phones that it will let me go to online - both of which are in excess of 80 per month.
Wanted to change back to google pixel. Suspect its to do with my current contract cost

Re: Early Upgrades

Christopher_G — Tue, 18 Jul 2023 17:34:05 GMT

Hi @joe-lee-21

If you speak to our Mobile Care team, they'll be able to check manually what's available.

Chris