https://community.ee.co.uk/t5/EE-app-and-website/Edit-my-acc/m-p/1274839#M44669 <P>Hi. I’m abroad and being charged for roaming as I cannot access my acc to swap my BT sport &nbsp;for my free roaming. How long will update take and will I get a refund for the days I cannot access my app?!</P> Mon, 17 Jul 2023 07:03:36 GMT Bowdie21 2023-07-17T07:03:36Z https://community.ee.co.uk/t5/EE-app-and-website/Edit-my-acc/m-p/1274839#M44669 <P>Hi. I’m abroad and being charged for roaming as I cannot access my acc to swap my BT sport &nbsp;for my free roaming. How long will update take and will I get a refund for the days I cannot access my app?!</P> Mon, 17 Jul 2023 07:03:36 GMT https://community.ee.co.uk/t5/EE-app-and-website/Edit-my-acc/m-p/1274839#M44669 Bowdie21 2023-07-17T07:03:36Z https://community.ee.co.uk/t5/EE-app-and-website/Edit-my-acc/m-p/1274842#M44671 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3845675">@Bowdie21</a>&nbsp; &nbsp; &nbsp;You’ll not get a refund and the app is working, &nbsp;have you tried your online account?&nbsp;</P> Mon, 17 Jul 2023 07:11:48 GMT https://community.ee.co.uk/t5/EE-app-and-website/Edit-my-acc/m-p/1274842#M44671 Chris_B 2023-07-17T07:11:48Z