topic Re: EE Account in EE app and website

EE Account

DaveStafford — Thu, 13 Jul 2023 18:22:03 GMT

Just moved back to EE after 6 months with Plusnet onto a monthly SIM. My old EE account was still active however when I log onto it there are no details of the new plan listed. I cannot register as a new customer as my email address is not accepted because it is still associated with my old account - I thought this could be a problem when I rejoined but customer services said it would be OK - any ideas? Thanks.

Re: EE Account

XRaySpeX — Thu, 13 Jul 2023 18:28:03 GMT

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

Re: EE Account

ljsaflyrfcbv — Fri, 14 Jul 2023 16:35:10 GMT

I can't speak to CS as the automated service says my mobile number I am porting over is in to recognised and it ends the call 😞

Re: EE Account

XRaySpeX — Fri, 14 Jul 2023 17:41:12 GMT

@ljsaflyrfcbv : You should be using your EE SIM's temp no.

Try calling EE Sales on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: EE Account

ljsaflyrfcbv — Fri, 14 Jul 2023 19:14:42 GMT

thanks very much

Re: EE Account

XRaySpeX — Fri, 14 Jul 2023 19:58:19 GMT

@ljsaflyrfcbv : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.