topic Re: EE Website has serious issues in EE app and website

EE Website has serious issues

Rk2021 — Fri, 14 Jul 2023 14:47:45 GMT

I have been trying to browse the EE Website at upgrades but always seem to have an issue no matter what device I use. I have done a video of the issue but can not seem to upload on here nor find an email address for the dev department. So i can discuss this issue further.

Re: EE Website has serious issues

Christopher_G — Fri, 14 Jul 2023 16:32:14 GMT

Hi @Rk2021

Welcome to the community.

Do you get any error messages? Have you spoken to our Mobile Care team?

Chris

Re: EE Website has serious issues

Rk2021 — Fri, 14 Jul 2023 17:28:36 GMT

hi Christopher, there is no error messages, it's a website issue with pages keep looping and acting like it can't login when already logged in, the website does not function correctly especially when I am looking at upgrades. The app is just as bad. I have had a conversation with EE by phone in regards to website issue and you just say it's a known issue and being fixed but been going on for several months. It's also very hard to navigate to certain areas.

Re: EE Website has serious issues

Christopher_G — Fri, 14 Jul 2023 17:32:30 GMT

Thanks, @Rk2021

At which point does it loop? I'm testing it on my profile at the moment and it seems OK, but I'm not going as far as actually upgrading.

You mentioned you've tried it on different devices. Which devices are you using to try?

Chris

Re: EE Website has serious issues

Northerner — Fri, 14 Jul 2023 17:37:07 GMT

Hi @Rk2021

What browser are you using? If you're on Windows then try MS Edge.

Unfortunately EE web developers seem to only ever supported MS browsers (In my experience).

Duckduckgo browser is good on Android.

Thanks

Re: EE Website has serious issues

Rk2021 — Fri, 14 Jul 2023 18:44:00 GMT

So the main browser I use is chrome, I have also tried on edge, and Firefox. Via mobile Google 6 pro and iPhone. Also tried on different internet connections just in case it's the routers cache. (Very unlikely)

I have attached screen shots for better understanding of issue I did a video but cant upload. So I login then go shop which brings me to

i click shop for upgrade then takes me to

so I go view all upgrades and it takes me back a stage saying can't login.

these screen shots are from my Google 6 Pro.

The app is just as bad. EE need to sort these bugs out instead of changing the general looks as functionality is most important.

Re: EE Website has serious issues

Leanne_T — Sat, 15 Jul 2023 06:21:39 GMT

Hi @Rk2021

I am sorry to hear this is happening with your My EE account.

To get this looked into, please call us on 150 and our mobile care team can run through some troubleshooting and raise a support ticket if needed.

Leanne 🙂

Re: EE Website has serious issues

Rk2021 — Sat, 15 Jul 2023 06:38:34 GMT

Morning Leanne, I have already tried speaking with 150 regarding the issues numinous times. If I try and use the app to upgrade it always shows this message.

Its so frustrating specially as a developer myself, I can't just be the only one with the issue. All I want is to look at a upgrade. I have noticed so many glitches with the platform it's as if you have a bunch of low end developers who just don't double check nor have innovation.

Sorry but this is not a new issue and easily been winding me up for the past 9 months+.

Re: EE Website has serious issues

Leanne_T — Sat, 15 Jul 2023 06:44:40 GMT

Hi @Rk2021

This is an individual account error message that will need to be investigated, please try calling us again on 150 to see what the next steps will be if you have reported this previously.

Leanne.

Re: EE Website has serious issues

Rk2021 — Sat, 15 Jul 2023 06:50:13 GMT

Ok when I have time to call I will do so, but it should had been sorting when I last mentioned it about a month ago when I done a device update. All that I got from EE was it's a known issue and we are investigating. EE support I'm afraid to say is getting worse and so is the platform.

Thank you

Re: EE Website has serious issues

Leanne_T — Sat, 15 Jul 2023 06:57:42 GMT

Thanks very much @Rk2021

Hope this is sorted soon for you.

Leanne.