topic Re: New website/experience? Or is it just me... in EE app and website

New website/experience? Or is it just me...

Alex_M — Fri, 14 Jul 2023 09:27:53 GMT

Is it just me or have EE updated their website and My EE web pages today?

The UX is awful! It's impossible to find what you need, before the top menu bar was excellent and provided you access to all areas of the business - now you need to do some digging to find broadband, community and all of the other usual areas of the website.

Re: New website/experience? Or is it just me...

Katie_B — Fri, 14 Jul 2023 11:34:38 GMT

Hi @Alex_M.

Welcome to the community.

I can also see this change within my account.

Thank you for the feedback I will ensure this gets passed to the relevant team.

Katie

Re: New website/experience? Or is it just me...

Pauleng — Fri, 14 Jul 2023 12:53:06 GMT

You can add me to that moan too Katie.

The app and website are now awful- I can’t seem to gift or buy data, I don’t seem to be able to get the same information as previously, it is mind bogglingly slow and often returns errors.

This is via IOS apps, IOS webpages and W10 webpages.

Re: New website/experience? Or is it just me...

Christopher_G — Fri, 14 Jul 2023 13:17:18 GMT

Thanks for sharing your experience, @Pauleng

You can buy and gift data in the Plans & Subscriptions section of your My EE account.

Chris

Re: New website/experience? Or is it just me...

chistery — Fri, 14 Jul 2023 13:22:51 GMT

Why is so much space taken up with EE shouting Good day at you?

It's not great, is it. Was it designed in house or an external company?

Re: New website/experience? Or is it just me...

XRaySpeX — Fri, 14 Jul 2023 13:38:57 GMT

+1, @Alex_M . The top L Menu was ideal. Why change it?

Re: New website/experience? Or is it just me...

Christopher_G — Fri, 14 Jul 2023 13:33:45 GMT

All good feedback. Thanks everyone. I'll pass over to our My EE team.

Chris

Re: New website/experience? Or is it just me...

chistery — Fri, 14 Jul 2023 13:44:33 GMT

So MyEE has been binned? It's now just a login button, and then if you end up back at the homepage, it's "home" to get to your account? Surely something like "My Account" option would be far more obvious/useful?

Maybe it's been designed for a younger target audience? 😁

Re: New website/experience? Or is it just me...

Alex_M — Fri, 14 Jul 2023 13:59:56 GMT

Yes I keep clicking on the user icon 👤 which sometimes randomly shows as a ‘P’ icon (initials would have been better) expecting that to maybe take me to my account but it is just a form where I can ‘update my profile’ how useful is that?

I work in programming and development and it’s a huge leap backwards. The site was very intuitive the way it was.

Most big names would display a ‘see the new My EE’ button or prompt, so that users could demo it and give feedback, not randomly change it unannounced.

Re: New website/experience? Or is it just me...

XRaySpeX — Fri, 14 Jul 2023 14:19:08 GMT

The 'P' icon is alleged to be your 1st name initial but in my case is wrong, having an 'E' instead of an 'X'. It could well be the initial of my eMail addy.

Re: New website/experience? Or is it just me...

Christopher_G — Fri, 14 Jul 2023 14:42:42 GMT

I've been told that *currently* it's the first initial of your registered email address. You may be able to let me know if that rings true. It does for mine.

Chris

Re: New website/experience? Or is it just me...

chistery — Fri, 14 Jul 2023 14:56:56 GMT

Hi @Christopher_G Yes, it does for me too, but begs the question, why?

Re: New website/experience? Or is it just me...

Alex_M — Fri, 14 Jul 2023 14:57:18 GMT

My initial is A for my email, username etc but it’s showing as P. I assumed it was P for Profile.

Re: New website/experience? Or is it just me...

XRaySpeX — Fri, 14 Jul 2023 16:12:39 GMT

Yes, @Christopher_G , I confirm it is 1st initial of all my EE email addys. It would have been far clearer to have been a person icon.

Re: New website/experience? Or is it just me...

Alex_M — Fri, 14 Jul 2023 15:48:16 GMT

Anyway, my main gripe was the lack of menu bar 😂 I can’t figure out how to get anywhere now.

Re: New website/experience? Or is it just me...

Christopher_G — Fri, 14 Jul 2023 16:16:10 GMT

The menu bar in the top left gives you an option for 'Home' where you see the options for 'Billing & payments', 'Plans & Subscriptions and 'Orders', @Alex_M

Funnily enough, when I log in on my mobile browser, it shows 'P' like yours and not 'G' that shows correctly when I'm on my laptop.

Chris

Re: New website/experience? Or is it just me...

XRaySpeX — Fri, 14 Jul 2023 16:22:41 GMT

@Christopher_G wrote:

The menu bar in the top left gives you an option for 'Home' where you see the options for..., 'Plans & Subscriptions' and ...

Does the mixture of 'Plans & Subscriptions' mean that the same MyEE may now include both contract & PAYG nos.?

Re: New website/experience? Or is it just me...

Christopher_G — Fri, 14 Jul 2023 16:29:42 GMT

I haven't been made aware of any changes like that, @XRaySpeX.

It seems that a few different areas of the old-style My EE options have been merged into three. An area to manage your bills & payments, an area to manage the plan, subscriptions, and other account options, then an area to track your orders.

Chris

Re: New website/experience? Or is it just me...

Melodytrip — Sat, 21 Oct 2023 07:20:42 GMT

Katie: give that you presumably forwarded this to the relevant team in July and the website in October is still awful (unbelievably bad actually) could you give an update on what is happening to improve it?

Re: New website/experience? Or is it just me...

Christopher_G — Sat, 21 Oct 2023 07:22:45 GMT

Hi @Melodytrip

Welcome to the community.

Which part of the website are you having trouble with?

Chris