topic Re: Complaint in EE app and website

Complaint

UKKK — Thu, 13 Jul 2023 11:57:25 GMT

Does an email address for complaints exist. I am not in uk and have spent two days wasting my time on the messaging without success.

Re: Complaint

XRaySpeX — Thu, 13 Jul 2023 12:01:39 GMT

@UKKK : No, EE does not provide eMail contact.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: Complaint

Leanne_T — Thu, 13 Jul 2023 12:52:19 GMT

Hi @UKKK

I am very sorry to hear this and can see @XRaySpeX has provided the correct details for our complaints process.

Is there anything we could help you with on the community?

Leanne.