https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273860#M44530 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3768487">@kathweekes</a>,</P><P>Do you have an Android phone?</P><P>If so, I'd recommend <A href="https://community.ee.co.uk/t5/My-EE-app-and-website/How-to-clear-app-cache-on-Android-phones/m-p/1268196" target="_blank" rel="noopener">clearing your app cache and data</A> to see if that helps.</P><P>You can also try reinstalling the app.</P><P>There is a web version of My EE which you can access by clicking the link in my signature.</P><P>Thanks,<BR />Alex</P> Thu, 13 Jul 2023 09:04:56 GMT Alex_M 2023-07-13T09:04:56Z https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273850#M44529 Thu, 13 Jul 2023 08:25:54 GMT https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273850#M44529 kathweekes 2023-07-13T08:25:54Z https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273860#M44530 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3768487">@kathweekes</a>,</P><P>Do you have an Android phone?</P><P>If so, I'd recommend <A href="https://community.ee.co.uk/t5/My-EE-app-and-website/How-to-clear-app-cache-on-Android-phones/m-p/1268196" target="_blank" rel="noopener">clearing your app cache and data</A> to see if that helps.</P><P>You can also try reinstalling the app.</P><P>There is a web version of My EE which you can access by clicking the link in my signature.</P><P>Thanks,<BR />Alex</P> Thu, 13 Jul 2023 09:04:56 GMT https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273860#M44530 Alex_M 2023-07-13T09:04:56Z https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273861#M44532 <P>I've replied to your other post: <A href="https://community.ee.co.uk/t5/Contracts-Billing/Why-is-the-ee-app-not-working-for-such-a-long-while/td-p/1273850" target="_blank">https://community.ee.co.uk/t5/Contracts-Billing/Why-is-the-ee-app-not-working-for-such-a-long-while/td-p/1273850</A></P> Thu, 13 Jul 2023 09:05:23 GMT https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-ee-app-not-working-for-such-a-long-while/m-p/1273861#M44532 Alex_M 2023-07-13T09:05:23Z