https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273549#M44501 <P>Let's be fair - when the app works, it is "OK". When it doesn't (and it happens way too often), the usual "clear cache, then if that fails re-install the app" is just pathetic. If the banking app/ social media apps that you use did this, it would be unacceptable...</P><P>If users wanted to access EE online, they would, but as an app is offered, it should work, and work consistently.</P> Wed, 12 Jul 2023 07:32:27 GMT justlok 2023-07-12T07:32:27Z https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273510#M44498 <P>Why isn’t my app working&nbsp;</P> Wed, 12 Jul 2023 03:53:38 GMT https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273510#M44498 1Elliehough 2023-07-12T03:53:38Z https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273511#M44499 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2193797">@1Elliehough</a>&nbsp; Have you tried clearing the device cache and installing and then reinstalling the app ?&nbsp;<BR /><BR /></P> <P>Can you access your online account?&nbsp;</P> Wed, 12 Jul 2023 06:01:01 GMT https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273511#M44499 Chris_B 2023-07-12T06:01:01Z https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273549#M44501 <P>Let's be fair - when the app works, it is "OK". When it doesn't (and it happens way too often), the usual "clear cache, then if that fails re-install the app" is just pathetic. If the banking app/ social media apps that you use did this, it would be unacceptable...</P><P>If users wanted to access EE online, they would, but as an app is offered, it should work, and work consistently.</P> Wed, 12 Jul 2023 07:32:27 GMT https://community.ee.co.uk/t5/EE-app-and-website/App/m-p/1273549#M44501 justlok 2023-07-12T07:32:27Z