topic Re: Shambles in EE app and website

Shambles

Katiefarrugia — Tue, 11 Jul 2023 07:45:51 GMT

Why has EE changed so much?
I haven’t been able to log onto the app for months now, every time you click on the app it states there “last minute maintenance” it hasn’t functioned properly for ages so what maintenance would this be? I can’t gift data to my son which I used to do through the app easy. Now I have to call EE, apparently someone’s going to call me back - they literally call and hang up as soon as I answer? What the absolute hell is this “customer service”, EE you need to sort yourself out as you will lose so many customers. I’m not paying for this shambles - will go elsewhere if you can’t work properly. And the split bill is a joke. EE you are literally turning into a mess of a provider.

Re: Shambles

Katie_B — Tue, 11 Jul 2023 09:22:36 GMT

Good morning @Katiefarrugia.

I am sorry to hear this is happening and understand how frustrating this may be if you have to gift data each month.

Have you tried deleting the app and redownloading it?

Are you able to log in to your My EE online?

Speak soon,

Katie

Re: Shambles

Chris_B — Tue, 11 Jul 2023 12:17:56 GMT

@Katiefarrugia clear the device cache and uninstall and reinstall the app. You can always access your account online you don’t need to use the app. But if you can not access your online account you need to call customer services and request an account reset.