topic Re: My EE app is not working since about 2 or 3 weeks ago in EE app and website

My EE app is not working since about 2 or 3 weeks ago

Jeynah — Sun, 09 Jul 2023 13:30:10 GMT

Re: My EE app is not working since about 2 or 3 weeks ago

Chris_B — Sun, 09 Jul 2023 13:36:17 GMT

@Jeynah Have you cleared your device cache ?

Re: My EE app is not working since about 2 or 3 weeks ago

Jeynah — Sun, 09 Jul 2023 13:43:13 GMT

Yes I have cleared my cache. Its saying it is under maintenance.

Re: My EE app is not working since about 2 or 3 weeks ago

Christopher_G — Mon, 10 Jul 2023 07:12:23 GMT

Could you try deleting and re-installing the app please, @Jeynah?

Thanks

Chris

Re: My EE app is not working since about 2 or 3 weeks ago

BeachBloss — Tue, 11 Jul 2023 10:38:56 GMT

I too have had this problem for a three months. Have tried everything. The reinstalled App still states it is ”…undergoing some last minute maintenance”.

Have been unable to gift data to my other accounts through App, which had previously been a seamless, easy task. Instead have needed to go through an hour long process of - accessing website, logging in, requesting call, waiting for response, confirming response, waiting for call link, using call link, going through verification, finally speaking to a very nice customer care person who then can organise my data gifting.

They are always very sorry to ‘hear of my difficulties’, but no explanation of why this is happening….

Re: My EE app is not working since about 2 or 3 weeks ago

Leanne_T — Tue, 11 Jul 2023 11:06:57 GMT

Hi @BeachBloss

Thanks for coming here.

When you log into your My EE account online can you gift data?

Did you delete the app from your phone then go to the app store search My EE and redownload?

Leanne