topic Re: Bad website cant log in or even log out all as per other postings in EE app and website

Bad website cant log in or even log out all as per other postings

Aspend3n — Mon, 03 Apr 2023 10:45:30 GMT

Bad website cant log in or even log out all as per other postings

Re: Bad website cant log in or even log out all as per other postings

Schockwave — Mon, 03 Apr 2023 10:48:56 GMT

Welcome to the community,

You are logged in, as you have just posted a thread in the forum.. If you want to log out, then, top right you can do so, the same when wanting to log in again.

Not sure what your problem is, or are you having problems with the My EE App? Need more information from you.

Re: Bad website cant log in or even log out all as per other postings

Chris_B — Mon, 03 Apr 2023 11:18:02 GMT

@Aspend3n If you can’t login how can you have issues with login out ?

Re: Bad website cant log in or even log out all as per other postings

PDC91 — Thu, 06 Jul 2023 18:08:57 GMT

Site has altered there is no log out button. just checked and paid wifes account, now cant move to my own account as cant log out of her account

Re: Bad website cant log in or even log out all as per other postings

PDC91 — Thu, 06 Jul 2023 18:10:40 GMT

If multiple accounts in family cant move between accounts as explained above

Re: Bad website cant log in or even log out all as per other postings

Christopher_G — Fri, 07 Jul 2023 06:42:46 GMT

Hi @PDC91

What happens when you go to your profile then log out?

Chris

Re: Bad website cant log in or even log out all as per other postings

Chris_B — Fri, 07 Jul 2023 10:48:12 GMT

@PDC91 You just select the number to change to a different line on your account

Re: Bad website cant log in or even log out all as per other postings

BorisBadenov — Sun, 09 Jul 2023 07:39:23 GMT

Your answer is total rubbish. The only time I can get the icon to logout is when I go to help and search "I can't logout." I am going to have to go into the local shop and get them to show me.

Re: Bad website cant log in or even log out all as per other postings

pstrac34 — Wed, 26 Jul 2023 08:08:37 GMT

New website is extremely slow in loading 👎 and can't find a logout function 👎

Re: Bad website cant log in or even log out all as per other postings

Leanne_T — Wed, 26 Jul 2023 08:44:20 GMT

Hi @pstrac34

Have you tried clearing cookies and cache for the web browser?

If you select your profile (the letter on the tab right) this will have a log out option at the bottom of the page.

Leanne.

Re: Bad website cant log in or even log out all as per other postings

skajdd — Sat, 29 Jul 2023 04:19:44 GMT

To not be able to log out is a very dumb thing to do. EE has done this.

Re: Bad website cant log in or even log out all as per other postings

DEVROD128 — Sat, 29 Jul 2023 06:08:32 GMT

Since discovered other commercial websites are doing likewise.

Should NOT have to search for "log out" Always the risk of users simply closing the page, only to find referring back to the same page, it is still live, basically open to scammers.

Re: Bad website cant log in or even log out all as per other postings

Schockwave — Sat, 29 Jul 2023 09:59:19 GMT

If you click top right next to the envelope, you can then log out, not difficult to do so, just click on it and you will be able to see log out, click on it.

Re: Bad website cant log in or even log out all as per other postings

pstrac34 — Sat, 29 Jul 2023 12:56:47 GMT

The top right symbol is the profile icon on my screen and it does not work! When selected the website tries to open something but then nothing happens! The envelope symbol on top LH side does not have a logout function. So, it's not as simple as you suggest.

--
Sent from my Android phone with 1&1 Mail. Please excuse my brevity.

Re: Bad website cant log in or even log out all as per other postings

DEVROD128 — Sat, 29 Jul 2023 16:48:38 GMT

Yes have tried iot since, BUT was there any need for change?

Re: Bad website cant log in or even log out all as per other postings

Katie_B — Sun, 30 Jul 2023 06:37:26 GMT

Hi @pstrac34.

The log out option can now be find in the top right corner. You should see a circle with your initial in, should you click this and scroll down the log out option should be at the bottom.

Katie

Re: Bad website cant log in or even log out all as per other postings

litesmth — Sat, 23 Sep 2023 22:49:59 GMT

I agree, REALLY annoying.

Re: Bad website cant log in or even log out all as per other postings

Christopher_G — Sun, 24 Sep 2023 06:55:58 GMT

Hi @litesmth

Welcome to the community.

Are you having a problem with the website? What's happening? We may be able to help.
Chris

Re: Bad website cant log in or even log out all as per other postings

LJMD — Sun, 24 Dec 2023 09:47:30 GMT

No it isn't. I am having the same problem. Can't find a log out anywhere. Basic stuff EE!!!

Re: Bad website cant log in or even log out all as per other postings

LJMD — Sun, 24 Dec 2023 09:48:28 GMT

Where is the log out?? Why isn't it obvious? Leaves customers open to being scammed!