topic Re: Getting to go forward in EE app and website

Getting to go forward

Sylvia1949 — Thu, 06 Jul 2023 22:24:09 GMT

Why will ee not let me pick and order a new phone?. Text after text saying its time, but when I log in there's always a problem with the ee system. Think I will give up now, although been with ee for many years, Sky mobile here I come.

Re: Getting to go forward

Gareth43 — Thu, 06 Jul 2023 23:00:21 GMT

Hey there yeah the app defo been a little off for a month or so but you should ring CS up and talk to them about an upgrade if app won’t work they usually offer better deals in my experience over phone.

Re: Getting to go forward

Sylvia1949 — Fri, 07 Jul 2023 00:07:53 GMT

Thanks for your reply. Biggest problem I have is that I am deaf!! I can never hear these automated press 1 2 or 3 kind of options. Then I cannot always properly hear the person on the other end. However I will try to get someone to phone for me. Thanks again.

Re: Getting to go forward

Leanne_T — Fri, 07 Jul 2023 06:00:12 GMT

Hi @Sylvia1949

Thanks for coming to the community.

What happens when you log into your My EE account and select upgrade?

Do you get an error message?

Leanne 🙂