topic Re: Won’t let me upgrade on the app or website in EE app and website

Won’t let me upgrade on the app or website

Helenozzo — Wed, 05 Jul 2023 14:55:02 GMT

Every time I try to upgrade I get an ‘oops sorry we can’t process that’ or something similar. I have a code to use so I can’t do it over the phone. Tried on my laptop, phone and app and non work.

Re: Won’t let me upgrade on the app or website

James_B — Wed, 05 Jul 2023 17:21:09 GMT

Hi @Helenozzo,

Welcome to the EE Community. 🙂

Have you reported this issue to our Technical Support Team?

James

Re: Won’t let me upgrade on the app or website

Helenozzo — Wed, 05 Jul 2023 18:14:41 GMT

How do I do that?

Re: Won’t let me upgrade on the app or website

Christopher_G — Thu, 06 Jul 2023 06:52:44 GMT

Hi @Helenozzo

You can report it to them by calling 150 from an EE phone or by clicking the Technical Support link that @James_B posted. That will give you some other contact numbers and methods.

Chris

Re: Won’t let me upgrade on the app or website

steve19892 — Sun, 12 Jan 2025 12:21:06 GMT

im having this same issue everything is saying no stock even the worst phones they have im about ready too leave EE never had this issue when i was with other networks until i came here 2 days ive been trying too upgrade

Re: Won’t let me upgrade on the app or website

Chris_S — Mon, 13 Jan 2025 08:09:21 GMT

Hi @steve19892 It's great news to hear that you're looking to upgrade you line.

It does sound odd that all phone's are showing as out of stock.

Which make and model of phone are you wanting to go for?

Chris S