topic Hi hw can I chat to EE in EE app and website

Hi hw can I chat to EE

braysunnyx2 — Wed, 05 Jul 2023 17:09:06 GMT

Load of rubbish

Re: Hi hw can I chat to EE

Alex_M — Wed, 05 Jul 2023 17:10:54 GMT

Hi @braysunnyx2

Use this link to get in touch with customer service.

What is it you need help with?

Thanks,

Alex

Re: Hi hw can I chat to EE

braysunnyx2 — Wed, 05 Jul 2023 17:13:15 GMT

Am deaf and have new phone all day been trying to get in to myaol and watapp no joy all day

Re: Hi hw can I chat to EE

bristolian — Wed, 05 Jul 2023 17:48:17 GMT

What happens when you try to use WhatsApp?

Can you use other internet-based services on your phone?

Re: Hi hw can I chat to EE

Schockwave — Wed, 05 Jul 2023 17:50:36 GMT

@braysunnyx2 , are you in contract with EE or pay as you go?

If pay as you go you will need to contact them if on a mobile contract, you should be able to do this by clicking on settings in EE app and then scroll down to where it says Parental Control and change it there, or you can log in via the website to your account and do it there.

Since you are deaf, click here:

https://ee.co.uk/contact-ee/account-billing/mobile