topic Re: How long will MyEE be down for maintenance? in EE app and website

How long will MyEE be down for maintenance?

Reprovague — Wed, 28 Jun 2023 05:34:44 GMT

Re: How long will MyEE be down for maintenance?

Christopher_G — Wed, 28 Jun 2023 08:11:00 GMT

Hi @Reprovague

Could you give it a try now and let me know if it's working for you?

Chris

Re: How long will MyEE be down for maintenance?

Reprovague — Wed, 28 Jun 2023 11:41:32 GMT

Hi, still says the same thing.

w

Re: How long will MyEE be down for maintenance?

Christopher_G — Wed, 28 Jun 2023 13:07:17 GMT

Have you tried both the My EE app and the My EE desktop site, @Reprovague?

Chris

Re: How long will MyEE be down for maintenance?

joshuakimbo — Mon, 03 Jul 2023 20:20:59 GMT

neither work and haven’t been working for weeks

Re: How long will MyEE be down for maintenance?

Beano266 — Mon, 03 Jul 2023 20:30:59 GMT

Nobody I know has had a working EE app or website for weeks

Re: How long will MyEE be down for maintenance?

pap66 — Mon, 03 Jul 2023 20:34:08 GMT

Still down and phone lines shut

Re: How long will MyEE be down for maintenance?

Beano266 — Mon, 03 Jul 2023 21:23:27 GMT

Just uninstalled and reinstalled and it now works

Re: How long will MyEE be down for maintenance?

SRE1999 — Mon, 03 Jul 2023 22:33:11 GMT

Is there any update on when myEE will be up and running. I can't complete my monthly accounts without my phone bill and without my accounts I can't get paid. This really is quite a big deal for me - and for others I'm sure.

Re: How long will MyEE be down for maintenance?

Beano266 — Tue, 04 Jul 2023 03:44:50 GMT

I uninstalled it on my android phone (Samsung s23ultra) and re installed it in the playstore,it's now working

Re: How long will MyEE be down for maintenance?

Chris_B — Tue, 04 Jul 2023 06:16:28 GMT

@SRE1999 Have you tried your online account ?

Re: How long will MyEE be down for maintenance?

Beano266 — Tue, 04 Jul 2023 06:31:03 GMT

Yes, also working now, very strange 😄

Re: How long will MyEE be down for maintenance?

Leanne_T — Tue, 04 Jul 2023 06:50:08 GMT

Morning @SRE1999 @pap66

Can you access your My EE account this morning?

Are you using the My EE app or My EE account online through a web browser?

Leanne 🙂

Re: How long will MyEE be down for maintenance?

Beano266 — Tue, 04 Jul 2023 06:53:43 GMT

Yes both are working this morning, but only after I uninstalled and reinstalled the app on playstore , not sure if the website is coincidence or not, but I couldn't before and I can not,less than 12 Hours after reinstalled , hope that works for everyone

Re: How long will MyEE be down for maintenance?

Leanne_T — Tue, 04 Jul 2023 06:58:14 GMT

Thanks for letting me know @Beano266

Do you get an error message when logging into your My EE account online?

Can you try clearing cookies and cache and trying again?

Leanne 🙂

Re: How long will MyEE be down for maintenance?

Beano266 — Tue, 04 Jul 2023 07:01:52 GMT

No,I just signed in, but I'd try that if that's what it's saying, also re start the device, hope it helps, please let me know

Re: How long will MyEE be down for maintenance?

Leanne_T — Tue, 04 Jul 2023 07:03:49 GMT

Thanks for letting me know @Beano266

Leanne 🙂