topic Where is the gift data option on app and online? in EE app and website

Where is the gift data option on app and online?

VA2023 — Sat, 01 Jul 2023 21:44:58 GMT

I’ve just changed plans, now I can’t seem to gift data. Both plans are gift data accessible. This has also coincided with the new app update.
anyone got any ideas? I’ve asked for help but it’s not helped.

Re: Where is the gift data option on app and online?

Chris_B — Sun, 02 Jul 2023 06:49:10 GMT

@VA2023 On the home page if you scroll down you’ll see

Re: Where is the gift data option on app and online?

Beingsundus786 — Mon, 14 Aug 2023 18:26:53 GMT

I have the same problem. after I select gift data. It says the information isn’t available try closing the app

Re: Where is the gift data option on app and online?

Leanne_T — Tue, 15 Aug 2023 06:51:57 GMT

Hi @Beingsundus786

How long has this been happening?

Can you gift data using your My EE account online?

Leanne 🙂

Re: Where is the gift data option on app and online?

worker — Wed, 23 Aug 2023 11:22:50 GMT

Hi I'm having the same problem and we were not much help hope you find y the answer.

Re: Where is the gift data option on app and online?

Leanne_T — Wed, 23 Aug 2023 12:21:30 GMT

Hi @worker

Has this worked previously for you?

Are both numbers on the same pay monthly account?

Leanne.

Re: Where is the gift data option on app and online?

Milkakakkad — Sun, 27 Aug 2023 12:05:49 GMT

App is not responding.

Re: Where is the gift data option on app and online?

Christopher_G — Sun, 27 Aug 2023 14:03:52 GMT

Hi @Milkakakkad

Welcome to the community.

Could you try deleting the app and re-downloading it please?

Chris

Re: Where is the gift data option on app and online?

Acerview — Thu, 21 Sep 2023 10:15:58 GMT

and what is the link on the website, please (not phone)?

Re: Where is the gift data option on app and online?

Katie_B — Thu, 21 Sep 2023 10:20:52 GMT

Hello @Acerview.

If you wish to gift data through My EE online please log in and follow these steps:

Plans & subscriptions > scroll down to Data Gifting (under 'Do more') > select 'Gift your data'

Thanks,

Katie

Re: Where is the gift data option on app and online?

Siddiki — Tue, 26 Sep 2023 21:47:23 GMT

i can not find the gift option on the home page , I have two lines one has zero data and other 5gb, wanted to gift but could not find any option! Appreciate if you direct . I tried on both app and ee online

Re: Where is the gift data option on app and online?

Christopher_G — Wed, 27 Sep 2023 06:40:14 GMT

Hi @Siddiki

Welcome to the community.

Did you try @Katie_B's steps? Go to Plans & subscriptions > scroll down to Data Gifting (under 'Do more') > select 'Gift your data'.

Chris

Re: Where is the gift data option on app and online?

frustrated4ee — Fri, 27 Oct 2023 20:02:43 GMT

Useless - Go to Plans & subscriptions > scroll down to Data Gifting (under 'Do more') > select 'Gift your data'. - redirects me to home page

Re: Where is the gift data option on app and online?

Chris_B — Fri, 27 Oct 2023 20:08:48 GMT

@frustrated4ee Make sure the app is up to date. You then click MANAGE select your number and then scroll down to gift data

The app has been updated since this post was created so its now different to what’s been posted on here,

Re: Where is the gift data option on app and online?

Chris_B — Fri, 27 Oct 2023 20:12:30 GMT

@frustrated4ee or you can click plans & subscriptions>click mobile if relevant> scroll down to data gifting click it then select who’s gifting and receiving.

Re: Where is the gift data option on app and online?

LShaeD — Fri, 27 Oct 2023 22:01:45 GMT

I have tried this route to gift data however it just takes me back to the Home Screen?

Re: Where is the gift data option on app and online?

frustrated4ee — Fri, 27 Oct 2023 22:14:26 GMT

Like LShaeD, I go back to home screen. Are you incompetent EE, or taking the mick ? I suspect both. #disgruntled

Re: Where is the gift data option on app and online?

LShaeD — Fri, 27 Oct 2023 22:23:16 GMT

Can someone tell me, I have just upgraded my daughters plan. She is now on a no frills plan but I am on an unlimited plan. Does that mean I can no longer gift her data? Or is it just the gift data option isn’t working for me on either the app or online?? It’s very frustrating!!

Re: Where is the gift data option on app and online?

Katie_B — Sat, 28 Oct 2023 06:24:34 GMT

Good morning @frustrated4ee.

Are you experiencing this still this morning?

Do you have the latest version of the app?

Katie

Re: Where is the gift data option on app and online?

Katie_B — Sat, 28 Oct 2023 06:25:20 GMT

Hello @LShaeD.

Sorry, it is not possible to gift data to a No Frills plan. If you wish to move to an eligible plan please give us a call on 150.

Katie