topic How long until everything is fixed. Its been weeks. in EE app and website

How long until everything is fixed. Its been weeks.

BoloBolo63 — Sat, 01 Jul 2023 11:53:40 GMT

Re: How long until everything is fixed. Its been weeks.

Chris_B — Sat, 01 Jul 2023 12:25:06 GMT

@BoloBolo63 Can you access your online account? If you can then on your device try clearing the device cache and uninstall and reinstall the app. If you can not access your online account you need to call customer services and request an account reset.

Re: How long until everything is fixed. Its been weeks.

Gillie1969 — Sat, 01 Jul 2023 14:02:41 GMT

Would be better if EE contacted all customers and let them know whats going on rather than leaving it!!

Re: How long until everything is fixed. Its been weeks.

Christopher_G — Sun, 02 Jul 2023 07:31:00 GMT

Hi @Gillie1969

Welcome to the community.

Are you having a problem with something?

Chris

Re: How long until everything is fixed. Its been weeks.

Gillie1969 — Sun, 02 Jul 2023 16:50:39 GMT

Not now Christopher G, but like I wrote, why wait for People to have issues and then let them try and find solutions!? Inform the customer at all times!