topic Re: Unable to revalidate EE Perks in EE app and website

Unable to revalidate EE Perks

SJM11 — Fri, 30 Jun 2023 21:26:12 GMT

I have logged into my ee perks and it states that I need to revalidate my account.

It requests a work email which I as sainsburys colleagues we only have for internal online training purposes but we do not have access to a mailbox.

When I add my work email it says it is already registered and I cannot seem to move forward from the revalidation request.

Any help would be appreciated.

Re: Unable to revalidate EE Perks

Christopher_G — Sat, 01 Jul 2023 07:42:45 GMT

Hi @SJM11

Welcome to the community.

Did you register previously with your work email address?

Chris

Re: Unable to revalidate EE Perks

SJM11 — Sat, 01 Jul 2023 09:37:31 GMT

Hi,

Yes I did it requests work email and personal one to revalidate.

When I put the email addresses in it says previously registered.

Re: Unable to revalidate EE Perks

Christopher_G — Sat, 01 Jul 2023 09:44:40 GMT

Would you be able to use your work email address if I were to request your account to be reset, @SJM11?

Chris

Re: Unable to revalidate EE Perks

SJM11 — Sat, 01 Jul 2023 09:47:35 GMT

Hi Chris,

Unfortunately we do not have access to a mailbox and only use the email address as a username to log into our servers for onlinentraining purposes.

Re: Unable to revalidate EE Perks

Christopher_G — Sat, 01 Jul 2023 09:55:18 GMT

OK, thank you. Do you have a photo ID card for work, @SJM11?

Chris

Re: Unable to revalidate EE Perks

SJM11 — Sat, 01 Jul 2023 09:57:05 GMT

There is no photo id, only question discount card or payslips.

Re: Unable to revalidate EE Perks

Christopher_G — Sat, 01 Jul 2023 10:03:02 GMT

OK, thanks @SJM11

You need either a usable email address or a work photo ID to verify a personal email address.

I think the best thing for you to do is speak to your HR team to check with them how your colleagues usually request this, when they're in a similar situation.

Chris

Re: Unable to revalidate EE Perks

SJM11 — Sat, 01 Jul 2023 11:11:11 GMT

My question is how did I manage to use EE perks previously under the same circumstances?

All the required details are there.

When I try to revalidate it says the work email already exists, this is because it has been registered 2 years prior when I signed up initially to the service. So the system error is actually an EE issue because it is not allowing me to revalidate. Ofcourse the email already exists on your system as it is an account that has been used previously that EE wants me to revalidate. However the system doesnt allow me to revalidate because the email address Im trying to revalidate is already live on the system!

Re: Unable to revalidate EE Perks

Christopher_G — Sat, 01 Jul 2023 11:30:35 GMT

I can only think of two explanations, @SJM11

Either you've managed to register with your work email address (or a personal address with work photo ID) and got a code to use, or you've tried to register previously, but couldn't get past the verification process, so the account has remained de-activated.

Either way, I can ask for your account to be reset, but it sounds from what you've said about not having the photo ID or access to use your work email address, you won't be able to verify the account.

Chris

Re: Unable to revalidate EE Perks

SJM11 — Sat, 01 Jul 2023 11:36:29 GMT

It asks for both a work email (which it says is already registered) and also requests a personal email.

Aside from photo ID which I'm sure some places do not provide. What other information is acceptable as proof of work?

Re: Unable to revalidate EE Perks

Christopher_G — Sat, 01 Jul 2023 13:22:19 GMT

Those are the only two options, @SJM11. Verified work email address, or uploading a work photo ID to verify a personal email address.

Have you spoken to your HR/benefits team?

Chris