topic Re: Bill payment in EE app and website

Bill payment

Peds51 — Sat, 01 Jul 2023 06:47:27 GMT

Wanted to pay my daughters phone yesterday 30/06 and the App down for servicing and today I will be charged for unpaid bill, to me this is unfair, unable to goto a E E shop because work when is the App available anyone know

Re: Bill payment

Chris_B — Sat, 01 Jul 2023 06:51:44 GMT

@Peds51 Accounts are not offline ive just logged in to mine via the app. Can you access your online account? Have you tried clearing your device cache and uninstalling and reinstalling the app ? If you can not access your online account you need to call customer services and request an account reset only do this if you can not access your online account.

Re: Bill payment

Northerner — Sat, 01 Jul 2023 07:33:00 GMT

Hi @Peds51

There are loads of ways to pay.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/pay-your-mobile-or-broadband-bill

Leaving it until the last minute to pay is a risk you run.

Thanks

Re: Bill payment

ronkegee — Sat, 01 Jul 2023 22:27:48 GMT

@Peds51 wrote:
Wanted to pay my daughters phone yesterday 30/06 and the App down for servicing and today I will be charged for unpaid bill, to me this is unfair, unable to goto a E E shop because work when is the App available anyone know

Same issues I'm having

Re: Bill payment

Chris_B — Sun, 02 Jul 2023 06:52:19 GMT

@ronkegee And have you looked at both replies to this question and acted upon those replies as both replies give you a way to resolve this.