topic Re: App in EE app and website

App

Coaster888 — Thu, 08 Jun 2023 16:45:41 GMT

Is there any chance of the App working again before the millennium? This is an absolute joke!

Re: App

Christopher_G — Fri, 09 Jun 2023 07:07:40 GMT

Hi @Coaster888

Welcome to the community.

We recently updated the app. Could you try updating it through the app store, or deleting and redownloading it please?

Chris

Re: App

Chris_B — Fri, 09 Jun 2023 08:57:24 GMT

@Coaster888 It’s not the app it’s your device. Try clearing the device cache and if you haven’t installed and reinstall the app.

Re: App

Oz-1 — Tue, 27 Jun 2023 06:02:05 GMT

Have tried all that🙄🤔

Re: App

Oz-1 — Tue, 27 Jun 2023 06:05:17 GMT

The app is down again what a surprise!!!!

Not showing all information not allowing me to share data with my kids.

What a joke

Re: App

Chris_B — Tue, 27 Jun 2023 06:39:10 GMT

@Oz-1 it’s not down I just logged in to it. Can you login to your online account? If you can not login to that you need to call customer services and request an account reset. The app is just a basic portal to your online account.

Re: App

Oz-1 — Tue, 27 Jun 2023 06:54:42 GMT

I can access the app but it not working correctly and does give access to
all the features of the app

Re: App

Christopher_G — Tue, 27 Jun 2023 07:08:00 GMT

Which features aren't you getting access to, @Oz-1? We'll do our best to help.

Chris

Re: App

Oz-1 — Tue, 27 Jun 2023 16:22:42 GMT

Gifting data.i had to ring customer service and get them to do it at which
point they confirmed there was yet another fault with the app

Re: App

Lippo — Fri, 30 Jun 2023 11:41:23 GMT

I would update the app, were it not for the fact that my BT broadband is down and apparently won't be fixed until 3rd July, so I am running on mobile data for the next 3-4 days. I wanted to use the app to monitor my data usage throughout the weekend. Even just logging into the EE website is ridiculous! Always go through log-in, then it asks you what to do with cookies, then tells you there's a problem. Then, you click on Log-In button and you're in! Every time, same pantomime. It's been the same since I joined EE last year. I expected better service than this from the biggest network.

Re: App

Katie_B — Fri, 30 Jun 2023 11:47:58 GMT

Hello @Lippo.

Welcome to the community.

I am sorry to hear you are currently without broadband.

You can process an update using your mobile data, are you seeing an error with this?

Speak soon,

Katie

Re: App

Chris_B — Fri, 30 Jun 2023 12:34:36 GMT

@Lippo You can use THIS to check your data.

Re: App

Lippo — Fri, 30 Jun 2023 21:33:43 GMT

Hi Katie_b,

I suppose I could have done, but I only had 6gb of data to last me until 9th July.

As it happens, BT got the broadband fixed later in the day, so all good again now.

Thank you.

Re: App

Lippo — Fri, 30 Jun 2023 21:34:16 GMT

Thanks Chris_B.

Useful. 🙂

Re: App

FUNZAKI — Mon, 11 Sep 2023 07:42:32 GMT

Mine has not been working for weeks. I have uninstalled, reinstalled and deleted cache then uninstalled and reinstalled again...nothing!

At one point I just got a black screen, but mainly it just sits on the login screen

Re: App

James_B — Mon, 11 Sep 2023 08:55:22 GMT

Hi @FUNZAKI,

Welcome to the EE Community. 🙂

Do you see the same problem if you login to My EE online?

James

Re: App

FUNZAKI — Mon, 11 Sep 2023 22:11:51 GMT

Re: App

Katie_B — Tue, 12 Sep 2023 07:43:07 GMT

Thanks for confirming @FUNZAKI.

Do you know what version of the app you have?

Katie