topic Re: Live Chat in EE app and website

Live Chat

hannahcc — Wed, 05 Apr 2023 08:29:22 GMT

Hi there, how do I access the live chat function to get help? I cannot stand calling.

Please do not suggest the 'get in touch' page, as there is no live chat option available there.

Thank you!

Hannah

Re: Live Chat

James_B — Wed, 05 Apr 2023 10:34:13 GMT

Hi @hannahcc,

Welcome to the EE Community. 🙂

What happens when you try to access live chat at ee.co.uk/contact-ee/account-billing/mobile?

James

Re: Live Chat

Wendy321 — Wed, 28 Jun 2023 17:31:06 GMT

Can you help. I have no 4G on my phone. it has been the same all day

Re: Live Chat

Christopher_G — Thu, 29 Jun 2023 06:49:58 GMT

Hi @Wendy321

Welcome to the community.

Have you tried restarting your phone?

If it still isn't working after that, please pop your postcode into our coverage checker and hit 'check status'. It will let you know if we're aware of any problems in the area, or let you report one if we're not.

Chris