topic Re: Can't turn mobile data back on because app and website down in EE app and website

Can't turn mobile data back on because app and website down

molilli — Tue, 27 Jun 2023 07:15:48 GMT

Hi,

Is anyone else finding that the app is constantly down lately?? I am becoming increasingly frustrated with not being able to use parental controls due to this. I now am unable to turn on my daughter's data because the app and website aren't working properly again. Is there any way of doing this? She needs data!

Re: Can't turn mobile data back on because app and website down

Christopher_G — Tue, 27 Jun 2023 09:21:49 GMT

Hi @molilli

The app has recently been updated. Could you try deleting and redownloading it please? Are you able to access your account through the My EE desktop website?

Chris

Re: Can't turn mobile data back on because app and website down

molilli — Tue, 27 Jun 2023 22:32:56 GMT

Hi,

I will try that, thanks. I was not able to make the changes on the website, either. The app did work later in the day but this it is not working for me a lot of the time.

Thanks