topic Help in EE app and website

Help

Prof100 — Mon, 26 Jun 2023 17:42:10 GMT

Get your act together, a billion pound company shouldn't have its app down just to update!

Re: Help

Chris_B — Mon, 26 Jun 2023 19:24:32 GMT

@Prof100 The app/your account are not down. Try clearing your device cache and uninstall then reinstall the apps Can you login to your online account?

when EE do account maintance, they have to take everything offline to do this and this happens only very late at night till early morning. The app is only a portal to your online account so obviously account maintenance will affect the app.

Re: Help

Prof100 — Tue, 27 Jun 2023 08:03:42 GMT

No the app is "down for maintenance " and clearing data and cache doesn't help: it's ridiculous

Sent from Outlook for Android<>

Re: Help

James_B — Tue, 27 Jun 2023 10:34:55 GMT

Hi @Prof100,

If you search for the My EE app in your app store, does it show an update is available?

James

Re: Help

Prof100 — Tue, 27 Jun 2023 12:08:15 GMT

Yes I've updated: doesn't change my view that EE are unhelpful.... couldn't they just instruct me to update? Its not rocket science

Re: Help

James_B — Tue, 27 Jun 2023 11:33:54 GMT

Did the update resolve the issue @Prof100?

James