topic Re: My EE App update v5.16.2 in EE app and website

My EE App update v5.16.2

Christopher_G — Thu, 25 May 2023 18:14:35 GMT

To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service.

If you see one of the below screens or a maintenance screen, which doesn’t allow you to update to the latest version, then head to the Apple and Google Play app stores on your phone to download the update manually.

Thank you.

Re: My EE App update v5.16.2

Shanks11 — Thu, 25 May 2023 18:12:28 GMT

Never worked. Still can't get into my ee by just using the app. I am having to go to Google and put my ee log in to get in. Which I shouldn't have to do. 😒

Re: My EE App update v5.16.2

Chris_B — Thu, 25 May 2023 18:57:43 GMT

@Shanks11 On what device?

Re: My EE App update v5.16.2

Shanks11 — Thu, 25 May 2023 19:57:55 GMT

i have a huawei p20 pro mt ee app has always worked on my phone into i updates the app last.

Re: My EE App update v5.16.2

Shanks11 — Thu, 25 May 2023 20:05:40 GMT

can you help me to get my app working again on my phone.

Re: My EE App update v5.16.2

Bernice1308 — Thu, 25 May 2023 23:18:40 GMT

How long will it be down for

Re: My EE App update v5.16.2

Psdcrfc73 — Thu, 25 May 2023 23:18:59 GMT

All well and good and hopefully to do with 'New EE' but I wanted to check my account, updates should not stop you doing this! I can't login to BT either for some reason since this update.

Re: My EE App update v5.16.2

Katie_B — Fri, 26 May 2023 09:56:50 GMT

Good afternoon,

If you are seeing the above error messages please try going into your App/Google store and updating from there.

Should you then continue to experience issues please be sure to let us know.

Katie

Re: My EE App update v5.16.2

Jezzpd — Fri, 26 May 2023 21:10:54 GMT

Maybe during the night is more logical..

Re: My EE App update v5.16.2

Leanne_T — Sat, 27 May 2023 06:53:47 GMT

Hi @Jezzpd

Thanks for coming here.

Can you access your My EE app this morning?

Leanne.

Re: My EE App update v5.16.2

Jayz42 — Sat, 27 May 2023 06:57:22 GMT

I'm on the latest version and I still have this message and I can't login.

Re: My EE App update v5.16.2

Leanne_T — Sat, 27 May 2023 07:05:08 GMT

Hi @Jayz42

Have you tried deleting the app and redownloading from the app/play store on your device?

Leanne.

Re: My EE App update v5.16.2

Jayz42 — Sat, 27 May 2023 07:15:21 GMT

I will try that now.

Thanks for your help

Re: My EE App update v5.16.2

Leanne_T — Sat, 27 May 2023 07:16:23 GMT

No problem @Jayz42

Let us know how you get on 🙂

Leanne.

Re: My EE App update v5.16.2

Jayz42 — Sat, 27 May 2023 07:29:25 GMT

I've reinstalled the app but it's really slow.

It's now using the web interface instead of the actual app.

It's really buggy and it's going to be hard to use if your internet is poor.

Re: My EE App update v5.16.2

Leanne_T — Sat, 27 May 2023 07:30:36 GMT

Hi @Jayz42

Are you connected to WiFi?

Could you try restarting your phone to see if this helps?

Leanne.

Re: My EE App update v5.16.2

Jayz42 — Sat, 27 May 2023 07:35:15 GMT

I'm using the EE 5g network with a full signal.

Speed test is showing 145mb download and 30mb upload so it's not the phone.

Re: My EE App update v5.16.2

Christopher_G — Sat, 27 May 2023 07:41:07 GMT

Morning, @Jayz42

If these problems are impacting you from using the app after logging in successfully, I would recommend speaking to our technical support team so they can look into this for you.

Chris

Re: My EE App update v5.16.2

Jayz42 — Sat, 27 May 2023 07:46:07 GMT

I think I will need to as anything I select to look at isn't working and just says try again.

Re: My EE App update v5.16.2

Sueyfraggle — Sat, 27 May 2023 08:27:26 GMT

Updated & still not working 😕